Customer Experience Trainee

East Gippsland Shire Council; Bairnsdale; On-site; AUD 36,000 - 44,000; Full time

Benefits offered by this job

Uniform provided

Laptop for study

Career development opportunities

Job summary

East Gippsland Shire Council in Bairnsdale is offering a 12-month Business Traineeship, working 38 hours a week from Monday to Friday with no weekends or late shifts. You’ll gain experience across customer service, library, and visitors information services while completing a structured study plan.

During the first three months you’ll be hosted by the customer experience team and learn about council functions and administration.

Qualifications

• 12 months full time employment
• 38 hours per week, Monday to Friday
• Minimum of $877 a week, plus superannuation
• A clear study plan with support
• Experience across council teams including customer service, Library, Visitor Information services
• Learning with friends – three trainees

Responsibilities

• Learn fundamentals to start your career within the Council
• First 3 months hosted by the customer experience team to learn council functions and customer service basics
• Move around to different teams after three months to learn roles across council
• Weekly study time allocated for modules; plan to complete coursework
• Uniform and a laptop provided for study and success
• At the end of 12 months you’ll have a qualification and 12 months government experience

Job description

East Gippsland Shire Council – Bairnsdale VIC

3d ago , from East Gippsland Shire Council

• Excited about building yourlife and career close to home?
• Hoping to continue youreducation after leaving school?
• Committed to working for thenext 12 months and giving it your all?

Then a Business Traineeship with EastGippsland Shire Council may be just what you need!

What we’re offering:

• 12 months full time employment. You’ll work 38 hours a week,Monday to Friday. No weekends or late night shifts!
• A steady income, minimum of $877 a week, plus superannuation, paid annual and sickleave
• A clear study plan,thehard work has been done for you – all you have to do isshow up!
• Experience across council’sBusiness Excellence directorate and broader council teams –giving you an opportunity to try customer service, Library, VisitorInformation services and more!
• Learning with friends! We’re hiring 3 trainees so you won’t be alone – work and study together.

So, we have your attention, keep reading tofind out what it’s all about!

Commencing in January 2027, as a business trainee,you will learn the fundamentals to get you started in your career. Your firstthree months will be hosted by the customer experience team, where you willlearn about the different functions council performs, how to provide excellentcustomer service and the basics of administration, data entry and teamwork.

Once your first three months are under yourbelt you’ll start to move around to different teams, learning about what eachteam does and how the skills you learnt in your first three months underpinevery role you have.

Along the way you’ll have a half day perweek allocated to study your allocated modules. You’ll still need to do somestudy outside of work, plan to allocate additional time each week to complete coursework. The teacher comes to us so you can continue your learning in the workenvironment for maximum benefit.

We provide you with a uniform, a laptop touse for study and everything else you need for success.

At the end of the 12 months, you’ll have aqualification and 12 months of government experience to add to your resume.You’ll also be eligible to apply for any job opportunities available atCouncil.

The most important thing we need fromyou is your attitude.

You’re committedYou’ll show up every day, on time.

You’re keen.You’ll try your best in work and study.

You’re curious. You’ll ask questions, listen to feedback and keep trying

Do you have questions? The team at Councilare here to help. You can call any of these people to ask for more information:

The job/team:

Lynda Arnold Customer Experience Coordinator 03 5153 9***

The study:

Fee Blevins Learning and Development Officer 03 5153 9***

The Application/ hiring process:

Justine Harms Recruitment Officer 03 5153 9***

Expressions of interest are open from now until 25 October 2026.

Applications will be reviewed as they are received. Group interviews will be held between 16 to 27 November. If successful you will commence on 11 January 2027.

EGSC is committed to being a diverse and inclusive organisation that supports flexible and accessible working arrangements for all. This includes people with a disability, Aboriginal and Torres Strait Islander people, people who identify as LGBTIQA+, gender diverse people, religiously, culturally and linguistically diverse people and people of any age.

East Gippsland Shire Council is committed to upholding the Child Safe Standards and has a zero tolerance for child abuse and harm.