Customer Experience Specialist - Pool & Spa

BWT Pool Products Lincoln Pty Ltd; City of Melbourne; On-site; AUD 52,000 - 68,000; Full time

Job summary

BWT Pool Products Lincoln Pty Ltd in Braeside, VIC is recruiting a Customer Service Representative. This permanent, full-time role supports customers across Australia from our Braeside headquarters.

You will handle inquiries, quotations and orders, and contribute to a smooth, customer-focused operation. The ideal candidate has proven customer service experience, excellent communication, strong organisation, and a proactive problem-solving mindset.

Qualifications

• Proven experience in a customer service role.
• Excellent communication and interpersonal skills.
• Strong organisation, time-management and attention to detail.
• A proactive approach to problem-solving and customer satisfaction.
• The ability to work independently and as part of a team.

Responsibilities

• Respond to customer enquiries promptly and professionally.
• Prepare accurate quotations and process customer orders.
• Manage multiple priorities in a fast-paced environment.
• Support the team in achieving service targets and KPIs.
• Maintain accurate customer and order information across relevant systems.

Skills

Customer service

Communication

Organisational skills

Time management

Problem solving

Team collaboration

Microsoft Dynamics 365 (D365)

Tools

Microsoft Dynamics 365 (D365)

Job description

BWT Pool Products Lincoln Pty Ltd in Braeside, VIC is recruiting a Customer Service Representative. This permanent, full-time role supports customers across Australia from our Braeside headquarters.

You will handle inquiries, quotations and orders, and contribute to a smooth, customer-focused operation. The ideal candidate has proven customer service experience, excellent communication, strong organisation, and a proactive problem-solving mindset.