Service Technician

BWT Pool Products Lincoln Pty Ltd; City of Melbourne; On-site; AUD 60,000 - 75,000; Full time

Job summary

BWT Pool Products Lincoln Pty Ltd in Braeside VIC is seeking a reliable Service Technician to diagnose and repair pool robotics, suction cleaners, pumps and heaters. You will visit customer premises and pool stores to offer training and carry out repairs, while also assisting our trade counter and warehouse when required.

This hands-on, varying role suits technically minded tradespeople in air conditioning, refrigeration, electrical or mechanical fields who can work autonomously.

Qualifications

• Previous experience in a repair centre or service environment.
• Technical aptitude or trade qualification in a relevant field.
• Valid manual driver's license.

Responsibilities

• Diagnose and repair robotic and suction pool cleaners, heaters and pumps.
• Prepare documentation and computer transactions in D365 and Excel.
• Manage on-site spare parts and visit customer premises to carry out repairs.
• Visit pool stores to offer training in diagnosis and repair of pool cleaners.
• Serve customers at the trade counter and assist the warehouse team.

Skills

Repair experience

Technical aptitude

Trade qualified

Manual driver's license

Job description

BWT Pool Products Lincoln Pty Ltd - Braeside VIC

We are looking for a Service Technician who is reliable and motivated to join our busy team in Braeside. This role would suit a technically minded individual or tradesperson in the air conditioning, refrigeration, electrical or mechanical field who is looking for a change and willing to take on this role and make it their own. Your new role will be demanding and range from working onsite diagnosing and repairing pool robotic cleaners, suction cleaners, pool pumps and pool heaters etc. You will also be required to visit Pool Stores to offer training and customer premises to carry out various repairs. You are happy to deal with customers face to face, over the phone and via email. At times you may also be required in assisting customers at our trade counter and assist our warehouse team when required so yes, the job will be varied and offers a mixture of functionalities.

Key responsibilities

• Diagnose and repair of robotic and suction pools cleaners, pool heaters and pool pumps
• Prepare all documentation and computer transactions in D365 and Excel based spreadsheets
• Management of on-site spare parts
• Visit customer premises to carry out repairs
• Visit pool stores to offer training in the diagnosis and repair of robotic and suction pool cleaners
• Serving and assisting customers at our trade counter
• Assist in our main warehouse from time to time

About you

• Previous experience in a repair centre, a technical aptitude or trade qualified
• Ability to work efficiently in a fast-paced environment
• Good communication and teamwork skills
• A strong work ethic with reliable attendance
• Manual driver's license
• Ability to work autonomously and a decision maker

About us

Established in 1974, BWT Pool Products Lincoln was founded to meet the growing demand for a specialist distributor dedicated solely to swimming pool products and spare parts. From the outset, our mission has been clear: to provide a comprehensive, one-stop solution for pool builders, service technicians, retailers, and industry professionals seeking high-quality equipment, technical support, and expert service- all under one roof. We pride ourselves on honesty, transparency, passion, dedication and a can-do attitude.

• Full-time role working with professionals in the field that can offer guidance, support and a vast knowledge base
• Standard set hours of 40 hours per week and your weekends will be yours to enjoy
• Friendly and supportive team environment
• Well established company that has shown substantial growth over the years with a solid footprint in the Australian market
• On-site training by a team of professionals that pride ourselves on customer satisfaction
• Well-organised and professional workplace

The ideal candidate:

• You must bring passion and dedication to the workplace