Customer Support Specialist — Hybrid, Growth Focus

Pergolux Gmbh; Sydney; Hybrid; AUD 45,000 - 58,000; Part time

Benefits offered by this job

Hybrid work model

Ergonomic workstations

Modern laptops

Employee events

Employee discounts

27 vacation days

Career development

Free drinks and snacks

Referral program

Job summary

Pergolux is seeking a Professional Customer Support agent with casual hours to deliver exceptional service across multiple channels, resolve enquiries, and nurture relationships with internal and external stakeholders. This role supports a premium outdoor-living brand known for Scandinavian-inspired pergolas and accessories.

You’ll handle inquiries with empathy, manage priorities in a fast-paced environment, and contribute to a collaborative team culture.

Qualifications

• Proven experience successfully interacting with both internal and external customers.
• Strong communication skills with a confident, polite, and professional telephone manner.
• Excellent time-management abilities to juggle multiple priorities effectively.
• A composed, calm, and positive can-do attitude when managing challenging situations.
• Flexibility to work during school hours with full availability to work through school holidays.

Responsibilities

• Provide excellent customer service to both internal and external customers across multiple channels.
• Handle customer enquiries with confidence, empathy, and a solutions-focused mindset under pressure.
• Maintain a professional and engaging phone manner to deliver great customer experiences.
• Manage competing priorities and stay highly organised in a fast-paced environment.
• Work collaboratively with a supportive team to elevate everyday service standards and team culture.

Skills

Customer service

Telephone professionalism

Time management

Calm under pressure

School-hours flexibility

Job description

Pergolux is seeking a Professional Customer Support agent with casual hours to deliver exceptional service across multiple channels, resolve enquiries, and nurture relationships with internal and external stakeholders. This role supports a premium outdoor-living brand known for Scandinavian-inspired pergolas and accessories.

You’ll handle inquiries with empathy, manage priorities in a fast-paced environment, and contribute to a collaborative team culture.