Customer Experience Specialist - Hybrid & Rotational

Sydney Water; Sydney; Hybrid; AUD 73,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Career development programs

24/7 wellbeing support

Discounted private health insurance

Family First—parential leave & childca

Job summary

Sydney Water is recruiting a Customer Experience Representative to be the voice of the company for customers calling the Hub Faults line. You’ll handle inbound calls, provide clear information, and work toward first-call resolution.

After training, you may assist customers via email, live chat and social media, ensuring every interaction is efficient and customer-centered. The role offers a 12-month fixed-term contract, 38 hours per week, with a competitive salary and benefits including

Qualifications

• Experience in a customer service environment with strong communication skills.
• Able to ask thoughtful questions to uncover the right information.
• Empathetic, genuine, and customer-focused perspective.
• Strong attention to detail with accurate notes.

Responsibilities

• Handle inbound calls on the Hub Faults line and resolve issues where possible to achieve first-call resolution.
• Assist customers via email, live chat, and social media after initial training.
• Provide clear, timely information and explain next steps to customers.
• Maintain accurate records of interactions and outcomes.

Skills

Customer service

Verbal communication

Written communication

First-call resolution

SAP CRM

Tools

SAP CRM

Job description

Sydney Water is recruiting a Customer Experience Representative to be the voice of the company for customers calling the Hub Faults line. You’ll handle inbound calls, provide clear information, and work toward first-call resolution.

After training, you may assist customers via email, live chat and social media, ensuring every interaction is efficient and customer-centered. The role offers a 12-month fixed-term contract, 38 hours per week, with a competitive salary and benefits including