Customer Experience Specialist - Flexible Hours

Westlab; Ballarat; On-site; AUD 45,000 - 65,000; Full time

Job summary

Westlab is seeking a Customer Service Representative to support customers across phone, email, live chat and other channels from our Ballarat office. The role offers flexible hours (full-time or part-time) and a collaborative, team-focused environment.

Respect for accuracy, strong communication and problem-solving are essential as you assist customers with product, order, delivery and account queries, helping ensure a positive, professional service experience.

Qualifications

• Experience in a contact centre, customer service or similar role.
• Strong written and verbal communication skills.
• Genuine customer-first mindset and willingness to help.
• Ability to manage priorities and follow tasks through to completion.

Responsibilities

• Respond to customer enquiries via phone, email, live chat and other channels
• Provide friendly, accurate and professional support to customers
• Assist customers with product, order, delivery, quote and general account enquiries
• Create, update and follow through customer service tickets and tasks
• Support the quote process and ensure customer information is captured accurately
• Liaise with internal teams to resolve customer questions or issues
• Follow up customer requests to ensure timely resolution
• Maintain accurate customer records in systems
• Identify opportunities to improve customer experience and processes
• Contribute to a positive customer-focused team environment

Skills

Contact centre

Customer service

Communication

Attention to detail

Teamwork

Problem solving

MS Office

Job description

Westlab is seeking a Customer Service Representative to support customers across phone, email, live chat and other channels from our Ballarat office. The role offers flexible hours (full-time or part-time) and a collaborative, team-focused environment.

Respect for accuracy, strong communication and problem-solving are essential as you assist customers with product, order, delivery and account queries, helping ensure a positive, professional service experience.