Customer Service Representative

Commonwealth Bank; City of Melbourne; Hybrid; AUD 45,000 - 65,000; Full time

Benefits offered by this job

Hybrid work model

Office in Melbourne

Job summary

Commonwealth Bank in Melbourne is seeking Customer Service professionals to join our Customer Engagement Centre, delivering chat and phone support on a 24/7 rotating roster. The role starts with 3 weeks of training at our Melbourne office, then moves to shift work including evenings, weekends and public holidays.

You will be the friendly, helpful voice guiding customers through banking apps and online services, resolving queries at first contact and keeping up-to-date on products and policies.

Qualifications

• Experience in customer service or call centre preferred.
• Ability to work 24/7 rotating rosters.
• Strong computer skills and multitasking ability.

Responsibilities

• Offer helpful and timely assistance to customers using our online chat service.
• Support customers with new ways of banking through our app and online banking
• Be the warm and engaging voice of the business that our customers connect with.
• Contribute to the teams vision and values whilst adding value to every customers enquiry and interaction
• Receive inbound calls from customers, offering resolution of the query at first point
• Provide customers with information relating to their products, services and transactional information
• Be aware of the operational risk, regulatory compliance and occupational health and safety requirements that apply in your area of business

Skills

Strong computer skills

Multitasking ability

24/7 rostering capability

Job description

We are looking for Customer Service superstars to express interest in our Customer Engagement Centre roles, where they will provide chat& phone based support to our customers during our 24 hour, 7 days per week service.

Start Date: Monday 16 November 2026

These roles are full-time and operate on a rotating roster across 7 days a week, 24 hours a day. This includes working early, evening, weekend and public holiday shifts. Rosters will vary and change based on business needs.

See yourself in the team:

On a daily basis you will provide quick, accurate and up to date answers to customers queries, ensuring that you resolve all the calls you are skilled to take. Our Customer Engagement Centre is a customer centric environment; we are always there for our customers when they need us the most.

Your responsibilities:

• Offer helpful and timely assistance to customers using our online chat service.
• Support customers with new ways of banking through our app and online banking
• Be the warm and engaging voice of the business that our customers connect with.
• Contribute to the teams vision and values whilst adding value to every customers enquiry and interaction
• Receive inbound calls from customers, offering resolution of the query at first point
• Provide customers with information relating to their products, services and transactional information
• Be aware of the operational risk, regulatory compliance and occupational health and safety requirements that apply in your area of business

Hours and Training:

Training is a compulsory component and you will need to attend all training dates to be successful for the position.

Training will begin on your start date and run for 3 weeks full time at our Melbourne office, 435 Bourke Street, between 9:00am - 5:00pm. Post training, you will begin your 24/7 rotational shifts.

• We will confirm your roster at least 4 weeks in advance
• We offer 3 weeks of training (during main business hours)
• Are you big on work/life balance? We are too, we can offer hybrid working which is a mixture of working from home and office work! Please note, we will require you to work in office for a minimum of 6 months before hybrid work arrangements can begin.

We're interested in hearing from people who have:

• The ability to work 24/7 rotational rosters
• Strong computer skills and ability to multitask
• Ability to work in a high paced environment and revels in change and feedback to improve performance
• Risk Mindset – All Bankwest employees are expected to proactively identify, understand, openly discuss and act on current and future risks
• Live within reasonable travel distance to our Perth office

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Advertising End Date: 24/09/2026

CommBank is Australia’s leading provider of financial services. With customers at the heart of everything we do, we’re focused on helping people and businesses move forward financially. We are driven to deliver seamless experiences, in smart, innovative ways.

Our 50,000+ people bring their different backgrounds and unique perspectives to our collaborative environment. It’s what makes CommBank a place of opportunity, where your skills can take you in unexpected directions and you can achieve great things.

Ever wondered what it’s like to work at one of Australia’s Most Innovative companies? Hear what our people have to say about #CommBankLife on Instagram, LinkedIn and Twitter.

Customer Service Specialist | Multiple Casual Shifts Available | Melbourne

3d ago

What can I earn as a Customer Service Representative