Customer Experience Specialist - Flexible Hours

BOQ Group; City of Melbourne; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Flexible working arrangement

Discounted financial products

Salary sacrificing options

Paid parental leave with no minimum

Purchase additional annual leave

Discounted private health insurance

Employee Assistance Program (EAP)

Employee network groups

Pride in Diversity membership

Job summary

BOQ Group is seeking a customer service specialist to handle inquiries, resolve issues and ensure customer satisfaction. You will manage interactions via phone, email and chat, and keep accurate records of all customer conversations. Collaboration with internal teams to respond promptly and professionally is essential.

We offer flexible working arrangements and a comprehensive benefits package designed to support your well-being and career growth within BOQ Group.

Job description

BOQ Group is seeking a customer service specialist to handle inquiries, resolve issues and ensure customer satisfaction. You will manage interactions via phone, email and chat, and keep accurate records of all customer conversations. Collaboration with internal teams to respond promptly and professionally is essential.

We offer flexible working arrangements and a comprehensive benefits package designed to support your well-being and career growth within BOQ Group.