Customer Experience Specialist - Client Onboarding

Paywise; North Sydney Council; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Competitive salary + incentive structure + superannuation

Loyalty Leave

Ongoing training and development

Employee Assistance Program (Sonder)

Flexible rotating rosters

Job summary

Paywise is seeking a Customer Experience Consultant to be the first point of contact for clients using salary packaging and novated leasing services. This role involves managing interactions via phone, live chat, and email, while also conducting face-to-face meetings with members.

The ideal candidate should have a strong passion for providing exceptional customer experiences, excellent communication skills, and the ability to thrive in a dynamic environment. Competitive salary and benefits are offered.

Qualifications

• Experience in the salary packaging industry is highly regarded, though not essential.
• Background in a contact centre environment is an advantage.
• Genuine passion for providing outstanding customer experiences.
• Excellent written and verbal communication skills.
• Strong organisational and time management abilities.
• Proven success in fast-paced service settings.

Responsibilities

• Manage client interactions via phone, live chat, and email.
• Conduct face-to-face meetings with members.
• Establish new salary packaging accounts.
• Administer ongoing amendments to salary packaging arrangements.
• Participate in quality assurance projects.

Skills

Customer experience

Communication skills

Organisational skills

Teamwork

Job description

Paywise is seeking a Customer Experience Consultant to be the first point of contact for clients using salary packaging and novated leasing services. This role involves managing interactions via phone, live chat, and email, while also conducting face-to-face meetings with members.

The ideal candidate should have a strong passion for providing exceptional customer experiences, excellent communication skills, and the ability to thrive in a dynamic environment. Competitive salary and benefits are offered.