Customer Experience Consultant

Paywise; North Sydney Council; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Competitive salary + incentive structure + superannuation

Loyalty Leave

Ongoing training and development

Employee Assistance Program (Sonder)

Flexible rotating rosters

Job summary

Paywise is seeking a Customer Experience Consultant to be the first point of contact for clients using salary packaging and novated leasing services. This role involves managing interactions via phone, live chat, and email, while also conducting face-to-face meetings with members.

The ideal candidate should have a strong passion for providing exceptional customer experiences, excellent communication skills, and the ability to thrive in a dynamic environment. Competitive salary and benefits are offered.

Qualifications

• Experience in the salary packaging industry is highly regarded, though not essential.
• Background in a contact centre environment is an advantage.
• Genuine passion for providing outstanding customer experiences.
• Excellent written and verbal communication skills.
• Strong organisational and time management abilities.
• Proven success in fast-paced service settings.

Responsibilities

• Manage client interactions via phone, live chat, and email.
• Conduct face-to-face meetings with members.
• Establish new salary packaging accounts.
• Administer ongoing amendments to salary packaging arrangements.
• Participate in quality assurance projects.

Skills

Customer experience

Communication skills

Organisational skills

Teamwork

Job description

Paywise is experiencing significant growth, making this an exceptional time to join our organisation.

As a Customer Experience Consultant, you will be the first point of contact for clients using our salary packaging and novated leasing services. You will play a key role in delivering outstanding customer service, guiding customers with confidence through our range of benefits and solutions.

Our vibrant, collaborative culture keeps our people energised, connected, and motivated as we work together toward bold growth goals. Ready to launch a rewarding career and be part of something special? Join us and help shape the future of Paywise!

What we offer

• Modern North Sydney office
• Competitive salary + incentive structure + superannuation
• Loyalty Leave – we recognise and reward your commitment with additional paid leave the longer you stay with us
• Competitive employee benefits, including salary packaging (we practice what we preach)
• Ongoing training and development to build both your operational and customer skills
• Employee Assistance Program (Sonder): 24/7 confidential support for your mental health, wellbeing, and safety, with access not just for you, but also your immediate family
• A supportive, collaborative culture where people are celebrated
• Flexible rotating rosters – day, afternoon & weekend shifts available

About the Opportunity

Our Customer Experience (CX) team, based in North Sydney is actively seeking Customer Experience Consultants.

Reporting to the Team Leader, your primary responsibilities will include:

• Managing client interactions via phone, live chat, and email.
• Conducting face-to-face meetings with members.
• Establishing new salary packaging accounts.
• Administering ongoing amendments to salary packaging arrangements.
• Participating in quality assurance projects.

About You

We’re looking for a motivated and customer-focused team player who thrives in a dynamic environment and takes pride in delivering exceptional service.

Key skills, experience, and qualifications:

• Experience in the salary packaging industry is highly regarded, though not essential — we value your willingness to learn just as much.
• Background in a contact centre environment is an advantage.
• Genuine passion for providing outstanding customer experiences and building positive relationships.
• Excellent written and verbal communication skills, with the ability to engage customers clearly and confidently.
• Strong organisational and time management abilities — you know how to prioritise and stay on top of competing tasks.
• Proven success working in fast‑paced service settings where teamwork and adaptability are key.

Next Steps

At Paywise, we’re committed to building a diverse, inclusive workplace where everyone feels welcome and valued. We encourage applications from people of all backgrounds and experiences who are excited to grow with us. Ready to take the next step in your career?