Customer Experience Specialist (7am–7pm Rotating)

Whizdom; Sydney; On-site; AUD 79,685,000 - 107,808,000; Full time

Job summary

Whizdom is seeking a Customer Service Representative in Parramatta, NSW. The role involves providing assistance and information across multiple channels to ensure outstanding customer service.

You will manage records, handle enquiries, and support continuous improvement initiatives, with a 7am–7pm rotating roster on weekdays. The successful candidate will have 2–3 years of customer service experience, excellent communication skills, and solid MS Office proficiency.

Qualifications

• 2–3 years customer service experience (call centre, admin, retail).
• Excellent written and verbal communication skills.
• Gov experience preferred but not required.

Responsibilities

• Create positive customer experience across channels, maintaining professional courtesy.
• Update and maintain records and databases accurately.
• Research, analyse and resolve enquiries promptly or escalate as needed.
• Provide advice to build customer capability regarding products and services.
• Receipt and record customer complaints and escalate unresolved issues for timely outcomes.
• Perform administrative tasks and maintain records in line with privacy requirements.
• Contribute to continuous improvement and efficiency initiatives.

Skills

Customer service

Communication skills

Typing

MS Office

Outlook

Teams

Gov experience preferred

Office environment experience

Tech-savvy / quick learner

Tools

Microsoft Office Suite

Outlook

Teams

Job description

Whizdom is seeking a Customer Service Representative in Parramatta, NSW. The role involves providing assistance and information across multiple channels to ensure outstanding customer service.

You will manage records, handle enquiries, and support continuous improvement initiatives, with a 7am–7pm rotating roster on weekdays. The successful candidate will have 2–3 years of customer service experience, excellent communication skills, and solid MS Office proficiency.