Customer Experience Specialist

Inchcape; Melbourne; On-site; AUD 60,000 - 85,000; Full time

Benefits offered by this job

Wellbeing Day

Birthday off

Employee discounts (including vehicle租

Health insurance

Life insurance

Additional leave benefits

Job summary

Inchcape is seeking a Customer Experience Specialist at our Werribee, VIC retail site. You will engage customers from enquiry to delivery, representing Subaru, and guide them through the sales journey with expert product knowledge.

You will work onsite, using Salesforce and collaborating with teams to ensure efficient service and a memorable experience. A passion for cars and strong communication are essential.

Qualifications

• Proven automotive sales experience, with Utes and Trucks.
• Strong customer service orientation and problem-solving skills.
• Excellent communication and multitasking capabilities; able to work Saturdays with a weekday off.
• Current valid driver’s license.

Responsibilities

• Provide a personalised and engaging customer experience from enquiry through to delivery.
• Showcase deep product knowledge to educate customers on vehicle features and benefits.
• Manage the complete sales process including test drives, trade-in evaluations, paperwork, and post-sale follow-ups.
• Utilise Salesforce and other digital tools to accurately maintain customer records and manage sales activity.
• Collaborate with colleagues across departments to deliver a consistent and flexible experience across all customer touchpoints.

Skills

Automotive sales

Customer service

Sales process management

Communication

Tools

Salesforce

Microsoft Office

Job description

Select how often (in days) to receive an alert:

Customer Experience Specialist

Location: Werribee, VIC

Job Details: On-site | Permanent Full Time

Our Story

At Inchcape, we are a global leader in automotive distribution and retail, representing some of the world’s most iconic vehicle brands. Our commitment to excellence ensures that we deliver outstanding customer experiences and operational efficiency across our business.

About the role

Reporting to the Retail Centre Manager and based at our retail sites, the Sales Consultant plays a key role in delivering a seamless and engaging vehicle sales journey. Representing our OEM partner Subaru – you will act as a trusted advisor, supporting customers both in-store and online from their first enquiry through to post-delivery follow-up.

Your focus will be on delivering tailored solutions through exceptional service, expert product knowledge, and an ability to manage the end-to-end sales process with confidence. You will also be comfortable using digital tools such as Salesforce and working collaboratively with internal teams to ensure every customer interaction is efficient, flexible, and memorable.

Key Responsibilities

• Provide a personalised and engaging customer experience from enquiry through to delivery
• Showcase deep product knowledge to educate customers on vehicle features and benefits
• Manage the complete sales process including test drives, trade-in evaluations, paperwork, and post-sale follow-ups
• Utilise Salesforce and other digital tools to accurately maintain customer records and manage sales activity
• Collaborate with colleagues across departments to deliver a consistent and flexible experience across all customer touchpoints

About you

You are a customer-focused individual who thrives in a dynamic sales environment. You are passionate about cars, technology, and helping people find the perfect solution for their needs. You bring a balance of sales drive and genuine care, always aiming to deliver above expectations.

You will also bring:

• Proven experience in automotive sales, especially with Utes and Trucks, and a strong understanding of customer needs in this segment.
• Passion for delivering exceptional service and creating memorable customer experiences.
• Strong multitasking, communication, and digital proficiency (Microsoft Office); available to work Saturdays with a weekday off in lieu.
• Genuine interest in the automotive industry and a valid driver’s licence.

We offer you

• Ongoing Development: Access continuous learning opportunities, including manufacturer and technical training to support your career growth.
• Career Opportunities: Build your career within a global automotive organisation with clear pathways for progression.
• Employee Benefits: Enjoy additional leave benefits, including a Wellbeing Day and your birthday off each year.
• Health & Wellbeing: Access comprehensive health and life insurance benefits.
• Exclusive Perks: Take advantage of employee discounts, including vehicle rental and other retail benefits.
• Industry Leader: Join a global automotive organisation representing some of the world's leading automotive brands.

Opportunity for everyone

Inchcape is committed to creating an inclusive and diverse workplace where the power of our differences can be embraced and everyone feels they can belong, be themselves and succeed.

About us

Inchcape is the leading global automotive distributor operating in 38 markets. We partner with some of the biggest brands in the business to sustainably power better mobility today and in the future.

Our diverse global team of over 16,000 talented colleagues create an inclusive and collaborative culture, delivering a brilliant experience for our customers and partners.

We’re a dynamic and fast-growing business, driving the transformation of our industry and redefining tomorrow.

For any technical support please email to [e-mail]