Automotive Customer Experience Trainee | Sales Path

Inchcape; City of Melbourne; On-site; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Wellbeing Day

Birthday off

Employee discounts

Job summary

Inchcape Australia is seeking a Customer Experience Specialist Trainee to learn all aspects of the customer vehicle purchasing journey, developing your sales, customer service and automotive knowledge while delivering exceptional customer experiences.

You will collaborate with a dynamic team, support appointments, test drives, and vehicle handovers, and grow toward broader automotive sales roles within our global network.

Qualifications

• Customer-focused individual who thrives in a dynamic sales environment.
• Strong written and verbal communication skills.
• Willingness to learn and work collaboratively within a team.
• A valid driver’s licence.

Responsibilities

• Deliver engaging vehicle demonstrations and build product knowledge.
• Support customers through the vehicle purchasing journey from enquiry to delivery.
• Assist with customer appointments, test drives and vehicle handovers.
• Prepare sales documentation and support contract processing.
• Maintain accurate customer information across Salesforce and dealership systems.
• Support the sales team to achieve customer satisfaction goals.

Skills

Customer service

Sales orientation

Communication

Teamwork

Problem-solving

Attention to detail

Driver's license

Tools

Salesforce

CRM systems

Job description

Inchcape Australia is seeking a Customer Experience Specialist Trainee to learn all aspects of the customer vehicle purchasing journey, developing your sales, customer service and automotive knowledge while delivering exceptional customer experiences.

You will collaborate with a dynamic team, support appointments, test drives, and vehicle handovers, and grow toward broader automotive sales roles within our global network.