Service Manager

Subaru Melbourne Group; City of Melbourne; Sur place; AUD 110 000 - 150 000; Plein temps

Avantages offerts par ce poste

Comprehensive onboarding

Career development opportunities

Collaborative team culture

Wellbeing Leave Day

Volunteering Leave Day

Vehicle purchase discounts

Résumé du poste

Inchcape Subaru Camberwell is seeking a senior Service Manager to lead a high-performing Subaru service department. You will coach the service team, drive productivity, ensure quality workmanship, and deliver outstanding customer outcomes.

Partner with the Workshop Controller to maximise efficiency, monitor KPIs, and uphold OEM standards and Inchcape policies. Subaru experience and a current driver’s license are highly valued.

Qualifications

• Proven experience as a Service Manager or Senior Service Advisor leading a successful automotive service department.
• Automotive dealership experience is essential, Subaru experience highly regarded.
• An engaging and resilient leader who can coach teams, drive performance, and create a positive workplace culture.
• Strong understanding of workshop operations, service processes, customer retention strategies, and OEM standards.
• High attention to detail with excellent problem-solving and decision-making abilities.
• Current drivers licence is essential.
• Trade qualifications as an Automotive Technician or Mechanic are highly desirable.

Responsabilités

• Lead, motivate, and support your Service Team to deliver high-quality workmanship, strong productivity, and outstanding customer outcomes.
• Build strong customer relationships and ensure every guest receives a professional, transparent, and enjoyable Subaru service experience.
• Oversee daily service operations, including workshop productivity, technician performance, customer communication, and process compliance.
• Work closely with the Workshop Controller to maximise workshop utilisation, efficiency, and service department performance.
• Monitor departmental KPIs, expenses, profitability, and customer satisfaction results, implementing strategies to drive continual improvement.
• Maintain exceptional presentation standards across the Subaru Service Centre and customer-facing facilities.
• Stay up to date with Subaru products, service programs, technical developments, and industry trends.
• Ensure compliance with all Inchcape policies, manufacturer requirements, and WHS obligations.

Connaissances

Service management

Leadership

Customer relations

Problem solving

Microsoft Office

Formation

Automotive trade qualification

Outils

ERA Net

Dealership software

Description du poste

Do you want to develop world-class skills, build a brilliant career, and thrive within a highly supportive team? Join Inchcape Subaru Camberwell, part of Inchcape Australia and Inchcapeglobal network.

Youll play a key role in leading a high-performing Subaru Service Department, delivering exceptional customer experiences, supporting a dedicated team, and helping grow a business representing one of Australias most trusted automotive brands.

What youll do

Lead, motivate, and support your Service Team to deliver high-quality workmanship, strong productivity, and outstanding customer outcomes.

Build strong customer relationships and ensure every guest receives a professional, transparent, and enjoyable Subaru service experience.

Oversee daily service operations, including workshop productivity, technician performance, customer communication, and process compliance.

Work closely with the Workshop Controller to maximise workshop utilisation, efficiency, and service department performance.

Monitor departmental KPIs, expenses, profitability, and customer satisfaction results, implementing strategies to drive continual improvement.

Maintain exceptional presentation standards across the Subaru Service Centre and customer-facing facilities.

Stay up to date with Subaru products, service programs, technical developments, and industry trends.

Ensure compliance with all Inchcape policies, manufacturer requirements, and WHS obligations.

About you

Proven experience as a Service Manager or Senior Service Advisor leading a successful automotive service department.

Automotive dealership experience is essential, with Subaru experience highly regarded.

An engaging and resilient leader who can coach teams, drive performance, and create a positive workplace culture.

Strong understanding of workshop operations, service processes, customer retention strategies, and OEM standards.

High attention to detail with excellent problem-solving and decision-making abilities.

Proficient in Microsoft Office and dealership management systems; ERA Net experience is advantageous.

Current drivers licence is essential.

Trade qualifications as an Automotive Technician or Mechanic are highly desirable.

We offer you

• Comprehensive onboarding and ongoing training to support your success.
• Career development opportunities within Subaru, Inchcape Australia, and the broader global Inchcape network.
• A collaborative and supportive team culture focused on success and continuous improvement.
• Additional leave benefits, including an annual Wellbeing Leave Day and Volunteering Leave Day.
• Recognition and rewards programs that celebrate individual and team achievements.
• Access to a wide range of employee benefits, including vehicle purchase discounts, vehicle rental benefits, and exclusive partner offers.

About us

Inchcape is the leading global automotive distributor operating in 38 markets. We partner with some of the biggest brands in the business to sustainably power better mobility today and in the future.

Our diverse global team of over 16,000 talented colleagues create an inclusive and collaborative culture, delivering a brilliant experience for our customers and partners.

We a dynamic and fast-growing business, driving the transformation of our industry and redefining tomorrow.

Find out more visit www.inchcape.com

Inchcape Australasia employs over 1,300 team members across Australia and New Zealand. Our portfolio includes vehicle distribution for world-renowned brands, market leading fulfilment solutions, exceptional retail experiences, and tailored financial services.

Additional information request

Selected candidates will be contacted to commence our recruitment process. We may request additional information to better understand your background, qualifications, and experience relevant to the position.