Customer Experience Specialist

Aphex; Greater Shepparton; On-site; AUD 47,000 - 48,000; Part time

Benefits offered by this job

Competitive hourly rate

Growth opportunities and development

Recognition programs

Work with a respected national brand

Job summary

O’Brien in Shepparton is seeking a Customer Experience Expert for a 6‑month contract, part‑time 20 hours per week, to deliver warm, professional service to automotive glass customers. The role includes sales, administration and coordinating repairs in a fast-paced centre.

You will be the first contact, handling inquiries, scheduling bookings and keeping customers updated, with a focus on a positive customer journey and growth within a national brand.

Qualifications

• Strong customer service experience (face-to-face preferred).
• Excellent verbal and written communication skills.
• Professional presentation and a positive attitude.
• Ability to problem-solve and create customer-focused solutions.
• Strong time management and ability to prioritise in a busy environment.
• Administration experience supporting daily operations.
• Comfortable with sales and educating customers on additional services.
• Current driver’s licence (essential).
• Full Australian work rights (essential).

Responsibilities

• Deliver warm, professional face-to-face customer service.
• Sell Vehicle Accessory Products.
• Greet customers and visitors with a positive, helpful attitude.
• Manage phone, email and in-person enquiries.
• Support the Service Centre Manager with daily operations and update customers on repair lead times.
• Conduct basic repair inspections on vehicles.
• Educate customers on our full range of services.
• Schedule repair bookings and manage workflow.
• Issue invoices and raise job authorities.
• Resolve customer concerns and follow up queries.

Skills

Customer service

Verbal communication

Written communication

Professional presentation

Problem solving

Time management

MS Office

Administration

Sales aptitude

Driver's licence

Tools

Microsoft Office

Job description

Customer Experience Expert - 6 month Contract

Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment? Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees? If this sounds like you, then we have your next opportunity.

Permanent Part‑Time | 20 hours per week 6‑month contract ending 23 March 2027 with the possibility of extension

Pay: $34.28 per hour + superannuation.

Join a trusted national brand where your customer service skills truly make an impact.

Our Shepparton Service Centre is seeking an experienced Face to Face Customer Service, Sales & Administration professional who can hit the ground running and deliver exceptional service to our Automotive Glass customers.

If you thrive in a fast‑paced environment, enjoy face‑to‑face interaction, and want a role with variety, this is the perfect opportunity.

About the Role

As the first point of contact for our customers, you’ll play a key role in creating a positive experience from the moment they walk through the door.

• Roster: Monday to Friday
• Hours: 10:00am–2:00pm - You’ll also need to be comfortable working overtime and some Saturdays when required.

Role Type

Role Type: Permanent Part‑Time This is a 6‑month contract through to 23 March 2027, with the possibility of longer‑term extension.

You will be responsible for:

• Delivering warm, professional face‑to‑face customer service
• Selling of Vehicle Accessory Products
• Greeting customers and visitors with a positive, helpful attitude
• Managing phone, email and in‑person enquiries
• Supporting the Service Centre Manager with daily operationsUpdating customers on repair lead times
• Conducting basic repair inspections on vehicles
• Educating customers on our full range of services
• Scheduling repair bookings and managing workflow
• Issuing invoices and raising job authorities
• Resolving customer concerns and following up queries

About You

We’re looking for someone who brings professionalism, energy and initiative to the team.

You will have:

• Strong customer service experience (face‑to‑face preferred)
• Excellent verbal and written communication skills
• Professional presentation and a positive attitude
• Ability to problem‑solve and create customer‑focused solutions
• Strong time management and ability to prioritise in a busy environment
• Intermediate–advanced Microsoft Office skills
• Administration experience supporting daily operations
• Comfortable with sales and confident in educating customers on additional services
• A current driver’s licence (essential)
• Full Australian work rights (essential)

Why Join Us?

• Supportive, collaborative team culture
• Opportunities for growth and development
• Competitive hourly rate
• Reward & Recognition programs
• Work with a respected national brand

About O'Brien

At O'Brien®, we put our customer at the heart of everything that we do, serving more than 360,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. O'Brien is also part of Belron®, worldwide leader in vehicle glass repair, replacement and recalibration services, operating in 40 countries across 6 continents.

Privacy: To review and consider your application, O'Brien® collects personal information. To understand what is collected and why, carefully review the Applicant Privacy Notice presented during your online application and/or review our and Terms of Use.

Agencies: O'Brien® does not accept unsolicited resumes or outreach from recruiting agencies. Absent a signed agreement and approval from O'Brien® to submit candidates to a specific requisition, we will not approve payment to any third party.