Service Advisor – Customer Experience Specialist

McRae Motors; Victoria; On-site; AUD 47,000 - 51,000; Part time

Job summary

Shepparton O’Brien is seeking a Customer Experience Expert for a 6-month contract in Shepparton. The role is part-time (20 hours per week) with hours from 10:00am–2:00pm, Monday to Friday, with overtime and some Saturdays when required. You will deliver warm, face-to-face customer service and sell vehicle accessory products.

You will manage inquiries across phone, email and in person, support daily operations, and educate customers on services while driving a positive customer experience.

Qualifications

• Strong customer service experience (face-to-face preferred).
• Excellent verbal and written communication skills.
• Professional presentation with a positive attitude.
• Ability to problem-solve and create customer-focused solutions.
• Strong time management and ability to prioritise in a busy environment.

Responsibilities

• Delivering warm, professional face-to-face customer service.
• Selling of Vehicle Accessory Products.
• Greeting customers and visitors with a positive attitude.
• Managing phone, email and in-person enquiries.
• Supporting the Service Centre Manager with daily operations.
• Updating customers on repair lead times.
• Conducting basic repair inspections on vehicles.
• Educating customers on our full range of services.
• Scheduling repair bookings and managing workflow.
• Issuing invoices and raising job authorities.
• Resolving customer concerns and following up queries.

Skills

Customer service

Face-to-face

Sales

Administration

Microsoft Office

Job description

Customer Experience Expert – 6 month Contract

Shepparton O’Brien

Job Description

Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment? Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees? If this sounds like you, then we have your next opportunity.

--

Permanent Part‑Time | 20 hours per week 6‑month contract ending 23 March 2027 with the possibility of extension

Pay: $34.28 per hour + superannuation.

Join a trusted national brand where your customer service skills truly make an impact. Our Shepparton Service Centre is seeking an experienced Face to Face Customer Service, Sales & Administration professional who can hit the ground running and deliver exceptional service to our Automotive Glass customers.

If you thrive in a fast‑paced environment, enjoy face‑to‑face interaction, and want a role with variety, this is the perfect opportunity.

About the Role

As the first point of contact for our customers, you’ll play a key role in creating a positive experience from the moment they walk through the door.

• Roster: Monday to Friday

• Hours: 10:00am–2:00pm - You’ll also need to be comfortable working overtime and some Saturdays when required.

• Role Type: Permanent Part‑Time This is a 6‑month contract through to 23 March 2027, with the possibility of longer‑term extension.

You will be responsible for:

• Delivering warm, professional face‑to‑face customer service
• Selling of Vehicle Accessory Products
• Greeting customers and visitors with a positive, helpful attitude
• Managing phone, email and in‑person enquiries
• Supporting the Service Centre Manager with daily operations
• Updating customers on repair lead times
• Conducting basic repair inspections on vehicles
• Educating customers on our full range of services
• Scheduling repair bookings and managing workflow
• Issuing invoices and raising job authorities
• Resolving customer concerns and following up queries

About You

We’re looking for someone who brings professionalism, energy and initiative to the team.

You will have:

• Strong customer service experience (face‑to‑face preferred)
• Excellent verbal and written communication skills
• Professional presentation and a positive attitude
• Ability to problem‑solve and create customer‑focused solutions
• Strong time management and ability to prioritise in a busy environment
• Intermediate–advanced Microsoft Office skills
• Administration experience supporting daily operations
• Comfortable with sales and confident in educating customers on additional services
• A current driver’s licence (essential)
• Full Australian work rights (essential)

Why Join Us?

• Supportive, collaborative team culture
• Opportunities for growth and development
• Competitive hourly rate
• Reward & Recognition programs
• Work with a respected national brand

Customer Experience Expert – 6 month Contract

Shepparton O’Brien

Job Description

Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment? Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees? If this sounds like you, then we have your next opportunity.

--

Permanent Part‑Time | 20 hours per week 6‑month contract ending 23 March 2027 with the possibility of extension

Pay: $34.28 per hour + superannuation.

Join a trusted national brand where your customer service skills truly make an impact. Our Shepparton Service Centre is seeking an experienced Face to Face Customer Service, Sales & Administration professional who can hit the ground running and deliver exceptional service to our Automotive Glass customers.

If you thrive in a fast‑paced environment, enjoy face‑to‑face interaction, and want a role with variety, this is the perfect opportunity.

About the Role

As the first point of contact for our customers, you’ll play a key role in creating a positive experience from the moment they walk through the door.

• Roster: Monday to Friday
• Hours: 10:00am–2:00pm - You’ll also need to be comfortable working overtime and some Saturdays when required.

• Role Type: Permanent Part‑Time This is a 6‑month contract through to 23 March 2027, with the possibility of longer‑term extension.

You will be responsible for:

• Delivering warm, professional face‑to‑face customer service
• Selling of Vehicle Accessory Products
• Greeting customers and visitors with a positive, helpful attitude
• Managing phone, email and in‑person enquiries
• Supporting the Service Centre Manager with daily operations
• Updating customers on repair lead times
• Conducting basic repair inspections on vehicles
• Educating customers on our full range of services
• Scheduling repair bookings and managing workflow
• Issuing invoices and raising job authorities
• Resolving customer concerns and following up queries

About You

We’re looking for someone who brings professionalism, energy and initiative to the team.

You will have:

• Strong customer service experience (face‑to‑face preferred)
• Excellent verbal and written communication skills
• Professional presentation and a positive attitude
• Ability to problem‑solve and create customer‑focused solutions
• Strong time management and ability to prioritise in a busy environment
• Intermediate–advanced Microsoft Office skills
• Administration experience supporting daily operations
• Comfortable with sales and confident in educating customers on additional services
• A current driver’s licence (essential)
• Full Australian work rights (essential)

Why Join Us?

• Supportive, collaborative team culture
• Opportunities for growth and development
• Competitive hourly rate
• Reward & Recognition programs
• Work with a respected national brand

Customer Experience Expert – 6 month Contract

Shepparton O’Brien

Job Description

Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment? Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees? If this sounds like you, then we have your next opportunity.

--

Permanent Part‑Time | 20 hours per week 6‑month contract ending 23 March 2027 with the possibility of extension

Pay: $34.28 per hour + superannuation.

Join a trusted national brand where your customer service skills truly make an impact. Our Shepparton Service Centre is seeking an experienced Face to Face Customer Service, Sales & Administration professional who can hit the ground running and deliver exceptional service to our Automotive Glass customers.

If you thrive in a fast‑paced environment, enjoy face‑to‑face interaction, and want a role with variety, this is the perfect opportunity.

About the Role

As the first point of contact for our customers, you’ll play a key role in creating a positive experience from the moment they walk through the door.

• Roster: Monday to Friday
• Hours: 10:00am–2:00pm - You’ll also need to be comfortable working overtime and some Saturdays when required.

• Role Type: Permanent Part‑Time This is a 6‑month contract through to 23 March 2027, with the possibility of longer‑term extension.

You will be responsible for:

• Delivering warm, professional face‑to‑face customer service
• Selling of Vehicle Accessory Products
• Greeting customers and visitors with a positive, helpful attitude
• Managing phone, email and in‑person enquiries
• Supporting the Service Centre Manager with daily operations
• Updating customers on repair lead times
• Conducting basic repair inspections on vehicles
• Educating customers on our full range of services
• Scheduling repair bookings and managing workflow
• Issuing invoices and raising job authorities
• Resolving customer concerns and following up queries

About You

We’re looking for someone who brings professionalism, energy and initiative to the team.

You will have:

• Strong customer service experience (face‑to‑face preferred)
• Excellent verbal and written communication skills
• Professional presentation and a positive attitude
• Ability to problem‑solve and create customer‑focused solutions
• Strong time management and ability to prioritise in a busy environment
• Intermediate–advanced Microsoft Office skills
• Administration experience supporting daily operations
• Comfortable with sales and confident in educating customers on additional services
• A current driver’s licence (essential)
• Full Australian work rights (essential)

Why Join Us?

• Supportive, collaborative team culture
• Opportunities for growth and development
• Competitive hourly rate
• Reward & Recognition programs
• Work with a respected national brand

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