Premium Concierge & Customer Experience Specialist

Avis Budget Group; Melbourne; On-site; AUD 38,000 - 53,000; Part time

Benefits offered by this job

Supportive team culture

Opportunities for growth and dev

Competitive hourly rate

Recognition programs

Work with a national brand

Job summary

Avis Budget Group is seeking a Customer Experience Expert in Shepparton for a 6-month contract, part-time 20 hours/week. The role focuses on delivering exceptional face-to-face customer service to automotive glass customers and supporting daily operations in a busy service centre.

You will greet customers, assist with sales of vehicle accessory products, handle enquiries, educate customers on services, and coordinate bookings and invoicing.

Qualifications

• Strong customer service experience, especially face-to-face.
• Excellent verbal and written communication skills.
• Professional presentation and a positive attitude.
• Ability to solve problems and create customer-focused solutions.
• Strong time management in a busy environment.

Responsibilities

• Deliver warm, professional face-to-face customer service.
• Sell vehicle accessory products.
• Greet customers and visitors with a positive attitude.
• Manage phone, email and in-person enquiries.
• Support the Service Centre Manager with daily operations.
• Update customers on repair lead times.
• Conduct basic repair inspections on vehicles.
• Educate customers on our full range of services.
• Schedule repair bookings and manage workflow.
• Issue invoices and raise job authorities.
• Resolve customer concerns and follow up queries.

Skills

Face-to-face service

Sales

Administration

Communication

Time management

MS Office

Driver's license

Australian work rights

Tools

Microsoft Office

Job description

Customer Experience Expert - 6 month Contract

Location: Shepparton, Victoria

Contract type: Permanent Part‑Time | 20 hours per week, 6‑month contract ending 23 March 2027 with the possibility of extension.

Pay: $34.28 per hour + superannuation.

Join a trusted national brand where your customer service skills truly make an impact. Our Shepparton Service Centre is seeking an experienced Face to Face Customer Service, Sales & Administration professional who can hit the ground running and deliver exceptional service to our Automotive Glass customers.

As the first point of contact for our customers, you’ll play a key role in creating a positive experience from the moment they walk through the door.

• Delivering warm, professional face‑to‑face customer service
• Selling of Vehicle Accessory Products
• Greeting customers and visitors with a positive, helpful attitude
• Managing phone, email and in‑person enquiries
• Supporting the Service Centre Manager with daily operations
• Updating customers on repair lead times
• Conducting basic repair inspections on vehicles
• Educating customers on our full range of services
• Scheduling repair bookings and managing workflow
• Issuing invoices and raising job authorities
• Resolving customer concerns and following up queries

We’re looking for someone who brings professionalism, energy and initiative to the team.

• Strong customer service experience (face‑to‑face preferred)
• Excellent verbal and written communication skills
• Professional presentation and a positive attitude
• Ability to problem‑solve and create customer‑focused solutions
• Strong time management and ability to prioritise in a busy environment
• Intermediate–advanced Microsoft Office skills
• Administration experience supporting daily operations
• Comfortable with sales and confident in educating customers on additional services
• A current driver’s licence (essential)
• Full Australian work rights (essential)

• Supportive, collaborative team culture
• Opportunities for growth and development
• Competitive hourly rate
• Reward & Recognition programs
• Work with a respected national brand

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