Customer Experience & Sales Specialist - Part-Time (20h/wk)

Aphex; Greater Shepparton; On-site; AUD 47,000 - 48,000; Part time

Benefits offered by this job

Competitive hourly rate

Growth opportunities and development

Recognition programs

Work with a respected national brand

Job summary

O’Brien in Shepparton is seeking a Customer Experience Expert for a 6‑month contract, part‑time 20 hours per week, to deliver warm, professional service to automotive glass customers. The role includes sales, administration and coordinating repairs in a fast-paced centre.

You will be the first contact, handling inquiries, scheduling bookings and keeping customers updated, with a focus on a positive customer journey and growth within a national brand.

Qualifications

• Strong customer service experience (face-to-face preferred).
• Excellent verbal and written communication skills.
• Professional presentation and a positive attitude.
• Ability to problem-solve and create customer-focused solutions.
• Strong time management and ability to prioritise in a busy environment.
• Administration experience supporting daily operations.
• Comfortable with sales and educating customers on additional services.
• Current driver’s licence (essential).
• Full Australian work rights (essential).

Responsibilities

• Deliver warm, professional face-to-face customer service.
• Sell Vehicle Accessory Products.
• Greet customers and visitors with a positive, helpful attitude.
• Manage phone, email and in-person enquiries.
• Support the Service Centre Manager with daily operations and update customers on repair lead times.
• Conduct basic repair inspections on vehicles.
• Educate customers on our full range of services.
• Schedule repair bookings and manage workflow.
• Issue invoices and raise job authorities.
• Resolve customer concerns and follow up queries.

Skills

Customer service

Verbal communication

Written communication

Professional presentation

Problem solving

Time management

MS Office

Administration

Sales aptitude

Driver's licence

Tools

Microsoft Office

Job description

O’Brien in Shepparton is seeking a Customer Experience Expert for a 6‑month contract, part‑time 20 hours per week, to deliver warm, professional service to automotive glass customers. The role includes sales, administration and coordinating repairs in a fast-paced centre.

You will be the first contact, handling inquiries, scheduling bookings and keeping customers updated, with a focus on a positive customer journey and growth within a national brand.