Face-to-Face Customer Experience & Sales Specialist (PT)

Belron; Greater Shepparton; On-site; AUD 44,000 - 52,000; Part time

Job summary

O’Brien is seeking a part-time, customer‑facing role in Shepparton. You’ll provide warm, professional face‑to‑face customer service, assist with sales of vehicle accessory products, and handle in‑person, phone and email enquiries.

The role requires strong communication, an energetic, initiative-driven mindset and the ability to manage daily operations with a positive attitude. A current driver’s licence and full Australian work rights are essential.

Qualifications

• Face-to-face customer service experience preferred
• Strong verbal and written communication skills
• Professional presentation and a positive attitude
• Ability to problem-solve and create customer-focused solutions
• Strong time management in a busy environment
• Intermediate–advanced Microsoft Office skills
• Administration experience supporting daily operations
• Comfortable with sales and educating customers on services
• Current driver’s licence (essential)
• Full Australian work rights (essential)

Responsibilities

• Delivering warm, professional face-to-face customer service
• Selling of Vehicle Accessory Products
• Greeting customers and visitors with a positive attitude
• Managing phone, email and in-person enquiries
• Supporting the Service Centre Manager with daily operations
• Updating customers on repair lead times
• Conducting basic repair inspections on vehicles
• Educating customers on our full range of services
• Scheduling repair bookings and managing workflow
• Issuing invoices and raising job authorities
• Resolving customer concerns and following up queries

Skills

Face-to-face customer service

Sales

Administration

Microsoft Office

Job description

O’Brien is seeking a part-time, customer‑facing role in Shepparton. You’ll provide warm, professional face‑to‑face customer service, assist with sales of vehicle accessory products, and handle in‑person, phone and email enquiries.

The role requires strong communication, an energetic, initiative-driven mindset and the ability to manage daily operations with a positive attitude. A current driver’s licence and full Australian work rights are essential.