Customer Experience & Sales Consultant — Flexible Hours

Telstra; Melbourne; On-site; AUD 66,000 - 81,000; Full time

Benefits offered by this job

Telstra discounts

16 weeks parental leave

Telstra Extra Day Off

Gender affirmation leave

Cultural Leave

Blood Donor Leave

Additional leave options

Learning programs

Flexible hours

Job summary

Telstra Retail in Melbourne is seeking a Customer Service & Sales Consultant to help customers choose products, activate services, and troubleshoot basic issues. You’ll deliver friendly, knowledgeable guidance and ensure a positive in-store experience.

As the go-to tech expert, you’ll stay up-to-date with the latest gadgets, work toward sales targets and KPIs, and contribute to a welcoming team culture with flexible hours and generous benefits from Telstra.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to explain technical products in simple terms.
• Basic troubleshooting and product knowledge abilities.

Responsibilities

• Deliver exceptional customer experiences by helping customers select products and services.
• Be the go-to tech expert, staying up-to-date with gadgets and services.
• Achieve sales targets and KPIs while keeping customers connected.
• Collaborate with team to create a welcoming store environment.

Skills

Great Communication Skills

Solution-Oriented Mindset

Sales Drive

Learning Agility

Resilience & Positivity

Customer-Facing Experience

Job description

Telstra Retail in Melbourne is seeking a Customer Service & Sales Consultant to help customers choose products, activate services, and troubleshoot basic issues. You’ll deliver friendly, knowledgeable guidance and ensure a positive in-store experience.

As the go-to tech expert, you’ll stay up-to-date with the latest gadgets, work toward sales targets and KPIs, and contribute to a welcoming team culture with flexible hours and generous benefits from Telstra.