Customer Experience & Projects Liaison

Epos Now Group; Australia; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Discount on building a home

Income protection insurance (NEX)

Purchased leave (up to 2 weeks)

Paid Parental leave

Employee discounts (gym, vehicles, etc

AIA Vitality program

Diversity & inclusion programs

Employee assistance program

Online learning & development

NAWIC & HIA memberships

Attractive remuneration

Job summary

The MJH Group (incorporating McDonald Jones Homes and MOJO Homes) is seeking a Customer Retention Agent to guide customers through their build journey, ensuring smooth communication and timely updates. You will coordinate activities across Drafting, Estimating and Construction, resolving issues and supporting customers with reassurance.

Ideal candidates will have customer service experience, strong organisational skills and a good grasp of plans and contracts.

Qualifications

• Previous experience in a customer service role and a commitment to providing unbeatable customer experiences
• Well organised with the ability to manage multiple tasks and priorities
• High attention to detail when handling documents and information
• Knowledge of residential construction industry – highly desirable
• Ability to read plans, contracts and basic estimating – highly desirable
• Intermediate use of Microsoft Office Suite (Outlook, Word, PowerPoint, Excel)
• Strong communication skills with confidence speaking to customers and team members

Responsibilities

• Act as the primary customer contact, ensuring clear communication and a positive experience
• Help coordinate projects from pre-construction through to completion
• Support customers with guidance, solutions, and reassurance throughout the build journey
• Collaborate with internal teams (Drafting, Estimating, MyChoice, Construction) to resolve issues and keep projects on track
• Escalate complex or high-risk matters to leadership when required
• Provide contract support, including resolving discrepancies and managing variations
• Review documentation to ensure accuracy, compliance, and clarity before distribution
• Coordinate final inspections and occupation certificates while contributing to team updates and continuous improvement

Skills

Customer service

Communication

Organisational skills

Attention to detail

Microsoft Office

Reading plans & contracts

Tools

MS Office

Job description

The MJH Group (incorporating McDonald Jones Homes and MOJO Homes) is seeking a Customer Retention Agent to guide customers through their build journey, ensuring smooth communication and timely updates. You will coordinate activities across Drafting, Estimating and Construction, resolving issues and supporting customers with reassurance.

Ideal candidates will have customer service experience, strong organisational skills and a good grasp of plans and contracts.