Student Support Officer

TAFE Queensland; Toowoomba Regional; On-site; AUD 49,000 - 54,000; Part time

Benefits offered by this job

Recreation leave (4 weeks)

Flexible work options

Superannuation (12.75%)

Relocation assistance

Professional development

Wellbeing programs

Employee Assistance Program

Private health corporate plans

Discounts (DFV support etc)

Recognition awards

Free parking

Job summary

TAFE Queensland in Toowoomba seeks a Student Support Officer (AO3) to join the AMEP/SEE Student Services team. The role supports education faculty to improve retention and completion, delivering services to AMEP/SEE clients on campus and possibly at other campuses.

This temporary part‑time position (0.6 FTE) runs until 17 December 2027 and reports to the AMEP/SEE Student Services Team Leader. Salary ranges from $48,619 to $53,941 (gross) per year.

Qualifications

• Current Queensland Driver’s Licence is mandatory.

Responsibilities

• Assist the Education Faculty in achieving higher retention and completion rates by meeting student needs.
• Provide AMEP/SEE client services as outlined in the Role Description.

Job description

TAFE Queensland is proud to be the largest and most experienced Vocational Education and Training (VET) provider in the State. For more than 140 years, TAFE Queensland has delivered practical and industry-relevant training to provide students with the skills and experience they need to build lifelong careers. Our award-winning training is delivered on campus, online, and in the workplace to give people the skills they need to enrich their communities, support their industries, and strengthen their local economies.

By working at TAFE Queensland, you can be part of a highly experienced workforce that is closely connected with their industries and dedicated to delivering best practices and innovative training.

In TAFE Queensland, South West region, we have a strong focus on workplace culture and we value employee collaboration, strong leadership and high performing teams. We believe that every employee has a role to play in “making great happen”.

We have an exciting opportunity available for a Student Support Officer (AO3) to join our Adult Migrant English Program (AMEP) and Skills for Education (SEE) Student Services team at TAFE Queensland’s Toowoomba Campus. You may be required to perform work at other TAFE Queensland campuses.

The purpose of this role is to:

• Assist the Education Faculty in achieving increased retention and completion rates by ensuring the needs of students and clients are met.
• Provide services in support of the AMEP and SEE clients as set out in the key responsibilities section of the Role Description.

This position is available on a temporary part-time (0.6 FTE) basis until 17 December 2027 unless otherwise determined, and reports to the AMEP/SEE Student Services Team Leader.

The salary range for this position at the AO3 classification level is $48,619 - $53,941 (gross) per annum.

• Four (4) weeks recreation leave (accrued annually)
• Flexible work options (e.g. Purchased leave, compressed hours, telecommuting)
• 12.75% Superannuation and Salary packaging options available
• Financial assistance towards relocation expenses may be available
• Professional development and study assistance available
• Wellbeing initiatives and social responsibility programs
• Access to Employee Assistance Program
• Access to private health corporate plans and corporate discounts (e.g. Fitness Passport, Apple products, Dell products, Lenovo products)
• Comprehensive Domestic and Family Violence (DFV) support options
• Employee discounts related to work-at-home software, Apple products, Dell products, Lenovo products, fitness passports, and private health insurance.
• Annual staff recognition awards and years of service recognition
• Pride Network for LGBTQIA+ employees and allies
• Free car parking

Mandatory Requirements

Applicants must possess the following:

• Current Queensland Driver’s Licence;

Highly Desirable

Candidates who possess the following will be highly regarded:

• Experience supporting people from diverse cultural backgrounds.