Customer Experience Officer (3-Month Contract)

Public Sector People; Sydney; On-site; AUD 51,000 - 73,000; Full time

Job summary

Public Sector People are partnering with a local government organisation to recruit for a Customer Experience Officer in Sydney, NSW. This 3-month contract offers an hourly rate of $45 p/h plus super.

The role requires delivering high-quality customer service across multiple channels, handling enquiries, bookings and admin tasks, with strong stakeholder engagement and experience using CRM systems. A fast-paced environment and teamwork are essential.

Qualifications

• Demonstrated experience delivering high-quality customer service in face-to-face or call centre environments.
• Strong stakeholder engagement skills with the ability to build positive relationships across an organisation.
• Excellent computer skills and confidence using digital platforms and customer service systems.
• Strong written and verbal communication for diverse customers.
• Demonstrated problem-solving, conflict resolution and complaint-handling skills.
• Experience using CRM systems to manage enquiries, service requests and records.
• Ability to prioritise competing workloads in a fast-paced environment.
• A positive, professional, collaborative team player.
• 2+ years experience in an administration support role within local government or politically sensitive settings.
• Experience with TechOne, Content Manager/TRIM, Authority or Pathway is highly regarded.

Responsibilities

• Deliver high-quality customer service across channels including face-to-face, phone, email, online chat and CRM.
• Respond to customer enquiries, provide accurate information and route complex queries to appropriate departments.
• Process customer payments using POS systems, including daily banking and reconciliation.
• Provide administrative support, maintaining records and service requests.
• Manage and resolve customer complaints and service requests professionally and promptly.
• Process facility and venue bookings, including payments, inspections and preparation coordination.
• Maintain positive relationships with internal departments and stakeholders to ensure service delivery.
• Identify opportunities for process improvements and monitor customer satisfaction.

Skills

Customer service

Stakeholder engagement

CRM systems

Communication

Problem solving

Administrative support

Teamwork

Multitasking

Tools

TechOne

Content Manager/TRIM

Authority

Pathway

Job description

Public Sector People are partnering with a local government organisation to recruit for a Customer Experience Officer in Sydney, NSW. This 3-month contract offers an hourly rate of $45 p/h plus super.

The role requires delivering high-quality customer service across multiple channels, handling enquiries, bookings and admin tasks, with strong stakeholder engagement and experience using CRM systems. A fast-paced environment and teamwork are essential.