CUSTOMER EXPERIENCE OFFICER - FT

Elmo; Adelaide; Hybrid; AUD 44,000 - 50,000; Full time

Benefits offered by this job

Free onsite parking

Uniform supplied

Health & wellbeing program

Familiarisation Allowance

Discounts and salary sacrifice options

Job summary

West Beach Parks is seeking a full-time Customer Service host to welcome guests, check them in and out, and help manage guest accounts on site. You will assist with directions and luggage, offer information on tours and activities, and contribute to a warm, inclusive guest experience on a 7-day roster.

The role offers flexible hours, free onsite parking, a supplied uniform, and a comprehensive health and wellbeing program. An attractive hourly rate of 32.53 AUD plus penalties applies.

Responsibilities

• Attend to the check in and check out of guests in a timely and efficient manner in accordance with correct procedures
• Ensure that all guests accounts are properly receipted, recorded and reconciled by following operating guidelines
• Provide guests with the appropriate assistance and direction, if required, to deliver luggage to their accommodation
• Assist in providing information to guests in relation to tours, activities, and community services when required

Job description

Who we are...
West Beach Parks is a holiday, sport, and community destination, situated along 1.2 km of picturesque Adelaide coastline. Our 135-hectare precinct in West Beach offers something for everyone – from accommodation to a premium golf park, a marina and world-class sports facilities. Guests can choose from our two accommodation properties, including South Australia’s largest and renowned Discovery Parks – West Beach Parks, and enjoy an array of recreational opportunities suited to all ages and interests.
West Beach Parks is a South Australian Government statutory authority dedicated to the environment, preserving our natural surroundings, and enhancing local biodiversity. Community connection is at our core, as we provide inclusive spaces that welcome people from all walks of life to enjoy and engage with the outdoors.
Our team celebrates Australia’s outdoor active lifestyle, welcoming holidaymakers, sports enthusiasts, and community members alike. If you share our commitment to exceptional service and environmental sustainability, we invite you to become part of the West Beach Parks experience.

At West Beach Parks, every team member plays a role in creating experiences that connect people, celebrate community, and respect the environment. Guided by our core values of Ethics, Accountability, Respect, and Teamwork, we take pride in building a workplace where excellence, inclusivity, and sustainability go hand in hand.

Job Description

What we offer....

• The opportunity to contribute your ideas to develop and enhance the experience of our guests.
• Flexible hours of work.
• Free onsite carparking.
• Full-time role
• Hourly rate of $32.53 + penalties.
• A safe, enjoyable, diverse and inclusive work environment where you will be recognised and rewarded for your effort, making West Beach Parks a unique, fulfilling and fun place to work.
• An extensive and varied health and wellbeing program, including monthly initiatives, free and confidential access to an Employee Assistance Program (EAP), flu vaccinations and more.
• All of your uniform is supplied.
• A Familiarisation Allowance which you can use to stay in one of our accommodation properties or play rounds of golf.
• Other exclusive discounts, perks and salary sacrifice options.

The role…

You will utilise your customer service skills to contribute to the achievement of business objectives by delivery an exception customer experience as well as:

• Attending to the check in and check out of guests in a timely and efficient manner in accordance with correct procedures,
• Ensuring that all guests accounts are properly receipted, recorded and reconciled by following operating guidelines,
• Providing guests with the appropriate assistance and direction, if required, to deliver luggage to their accommodation,
• Assisting in providing information to guests in relation to tours, activities, and community services when required ,

Hours and shifts are varied over a 7-day roster based on the operational requirements. You will be required to be available to work any hours and days as requested.

A positive, well-presented and enthusiastic person who is able to manage multiple priorities, have precise attention to detail and organisational skills. You have exceptional customer service skills and the ability to communicate effectively and build and maintain relationships.

Ideally, you have experience in face-to-face customer service roles.

Applications close on Monday 19 October.

Enquiries can be directed to Chanelle Hetherington, People and Culture Administrator on 8355 7322 or via email [e-mail] .

Please be advised that we do not accept emailed applications for this position.

West Beach Parks is an equal opportunity employer where everyone belongs in everything we do. We promote a culture of respect, tolerance, diversity and inclusion. We welcome applications from those with diverse backgrounds including people who live with disability.

Please contact Karina Beck if you require support or have any access requirements during the recruitment process. West Beach Parks are committed to providing reasonable workplace adjustments to ensure all team members are successful in their roles.

The South Australian public sector promotes flexible ways of working. Applicants are encouraged to discuss flexible working arrangements for this role.