Customer Experience Officer — Frontline & Digital Services

Maranoa; Roma; On-site; AUD 72,000 - 73,000; Full time

Benefits offered by this job

Five weeks of annual leave

Ten weeks paid parental leave

Salary sacrifice facilities

Employee Assistance Program

Discounted Gym Memberships

Discounted Health Insurance

Job summary

Maranoa Regional Council in Roma is seeking a Permanent, Full-Time Customer Service Officer in the Customer Experience & Library Services team. This on-site role is the friendly first point of contact for residents, handling enquiries, transactions and requests to ensure consistent access to Council services.

The role also provides regional relief to other customer service centres as required and offers responsive, community‑focused service across channels, supporting the One Region, One Team

Qualifications

• Provide frontline customer service across channels.
• Process enquiries, transactions and requests.
• Support business processes such as facility bookings.
• Support digital services and records.
• Contribute to continuous improvement and professional standards.

Responsibilities

• Customer Experience & Service Delivery.
• Business Support & Facility Bookings.
• Digital Services & Records.
• Continuous Improvement & Professional Standards.

Job description

Maranoa Regional Council in Roma is seeking a Permanent, Full-Time Customer Service Officer in the Customer Experience & Library Services team. This on-site role is the friendly first point of contact for residents, handling enquiries, transactions and requests to ensure consistent access to Council services.

The role also provides regional relief to other customer service centres as required and offers responsive, community‑focused service across channels, supporting the One Region, One Team