Customer Service Officer - Roma

Maranoa; Roma; On-site; AUD 72,000 - 73,000; Full time

Benefits offered by this job

Five weeks of annual leave

Ten weeks paid parental leave

Salary sacrifice facilities

Employee Assistance Program

Discounted Gym Memberships

Discounted Health Insurance

Job summary

Maranoa Regional Council in Roma is seeking a Permanent, Full-Time Customer Service Officer in the Customer Experience & Library Services team. This on-site role is the friendly first point of contact for residents, handling enquiries, transactions and requests to ensure consistent access to Council services.

The role also provides regional relief to other customer service centres as required and offers responsive, community‑focused service across channels, supporting the One Region, One Team

Qualifications

• Provide frontline customer service across channels.
• Process enquiries, transactions and requests.
• Support business processes such as facility bookings.
• Support digital services and records.
• Contribute to continuous improvement and professional standards.

Responsibilities

• Customer Experience & Service Delivery.
• Business Support & Facility Bookings.
• Digital Services & Records.
• Continuous Improvement & Professional Standards.

Job description

Location: Roma

Department: Customer Experience & Library Services

Compensation: Fortnightly payment. Annual salary AUD $72,400.00 - $72,400.00

Employment type: Permanent, Full-Time

Work Arrangement: On-site

About Maranoa Regional Council: Maranoa Regional Council is an inclusive, proud and connected community, attracting and embracing opportunity to forge a strong future for generations to come. We support our individual communities to grow while building one strong connected region that partners with people, business and industry to thrive.

To be the welcoming, professional first point ofcontact for the community, ensuring consistent access to Council services,information, and support across all channels.

The role provides frontline service for enquiries,transactions, and requests, while also supporting business processes such asfacility bookings. By combining accuracy with care, the role helps deliverCouncil’s “One Region, One Team” vision, ensuring services areaccessible, well-managed, and trusted.

This position also provides regional relief to othercustomer service centres as required.

Key Responsibilities

Customer Experience &Service Delivery

Business Support &Facility Bookings

Digital Services &Records

Continuous Improvement& Professional Standards

For full details of this position, please ensure youdownload the attached Position Description, which provides the detailedresponsibilities and required skills, experience and qualifications.

Details:

• Permanent, Full-time Position
• Maranoa Regional Council Certified Agreement 2023 - Stream A- Level 3 - $72,476.02 per annum
• Maranoa locality allowance $72.00 per fortnight
• Work a 9-day fortnight with a Rostered Day Off.
• Access Long service leave after seven (7) years
• Five weeks of annual leave annually
• Ten weeks (full pay) paid parental leave, twenty weeks (half pay) paid parental leave
• Three weeks sick leave annually
• Salary sacrifice facilities (rural remote rent assistance, novated leasing, additional super contributions)
• Employee Assistance Program – free 24 hour nationwide confidential personal or work-related counselling services for employees and their families.
• Discounted Gym Memberships at PCYC and Snap Fitness
• Discounted Health Insurance through Bupa

Additional Information

MRC reserves the right to close or withdraw vacancies before the advertised closing date, or extend the closing date, without prior notice.

The preferred candidate must have the legal right to work in Australia and will be required to undertake a Criminal History Check and a pre-employment medical assessment to assess their ability to perform the genuine occupational requirements of the position.

Maranoa Regional Council is an equal opportunity employer, and we encourage applications from candidates of all backgrounds. We actively support diversity and inclusion in our workplace

File Name

CUSTOMER EXPERIENCE & LIBRARY SERVICES - Position Description - Customer Service Officer (0985).pdf