Customer Experience Officer - Brisbane Airport

MSS Security; Brisbane; On-site; AUD 32,000 - 40,000; Part time

Job summary

MSS Security is seeking enthusiastic and customer-focused Casual Customer Experience Officers to join our team at Brisbane Airport. You will be the friendly face passengers turn to for assistance, helping travellers navigate the terminal and enjoy a smooth airport experience.

Be part of Queensland's busiest airport environment. This role requires excellent communication, the ability to stand for long periods, and flexibility to work a 24/7 roster, including AM and PM shifts.

Qualifications

• Full Australian working rights.
• Ability to undergo and pass a national security police check.
• Ability to undergo and pass a medical assessment, including drug and alcohol testing.
• Excellent communication and interpersonal skills, with a genuine passion for customer service and helping people.
• Ability to stand for extended periods, up to 12 hours.
• Availability to work a rotating 24/7 roster, including AM and PM shifts.

Responsibilities

• Assist passengers and provide directions at Brisbane Airport.
• Be the friendly face passengers turn to for assistance and information.
• Help travellers navigate the terminal and ensure a smooth airport experience.

Skills

Australian working rights

National security check

Medical assessment

Communication skills

Stamina 12 hours

24/7 roster availability

Job description

Customer Experience Officer - Brisbane Airport

As one of Australia’s leading security companies, MSS Security is built on teamwork, respect, and integrity. We provide long-term career paths, stability, and a workplace where your professionalism and dedication are genuinely valued. To find out more visit our website at

LOVE HELPING PEOPLE? MAKE EVERY JOURNEY COUNT AT BRISBANE AIRPORT!

MSS Security is seeking enthusiastic and customer-focused Casual Customer Experience Officers to join our team at Brisbane Airport!

Be part of the excitement of one of Queensland's busiest airports, where no two days are the same. You'll be the friendly face passengers turn to for assistance, helping travellers navigate the terminal, find their way and enjoy a smooth airport experience.

If you love interacting with people, providing helpful information and creating positive first impressions, this could be the perfect opportunity for you!

What you'll bring

• Full Australian working rights.
• Ability to undergo and pass a national security police check.
• Ability to undergo and pass a medical assessment, including drug and alcohol testing.
• Excellent communication and interpersonal skills, with a genuine passion for customer service and helping people.
• Ability to stand for extended periods, up to 12 hours.
• Availability to work a rotating 24/7 roster, including AM and PM shifts.

Master Licence – 41299

About the Company

As one of Australia’s leading security companies, MSS Security is built on teamwork, respect, and integrity. We provide long-term career paths, stability, and a workplace where your professionalism and dedication are genuinely valued. To find out more visit our website at

LOVE HELPING PEOPLE? MAKE EVERY JOURNEY COUNT AT BRISBANE AIRPORT!

MSS Security is seeking enthusiastic and customer-focused Casual Customer Experience Officers to join our team at Brisbane Airport!

Be part of the excitement of one of Queensland's busiest airports, where no two days are the same. You'll be the friendly face passengers turn to for assistance, helping travellers navigate the terminal, find their way and enjoy a smooth airport experience.

If you love interacting with people, providing helpful information and creating positive first impressions, this could be the perfect opportunity for you!

What you'll bring

• Full Australian working rights.
• Ability to undergo and pass a national security police check.
• Ability to undergo and pass a medical assessment, including drug and alcohol testing.
• Excellent communication and interpersonal skills, with a genuine passion for customer service and helping people.
• Ability to stand for extended periods, up to 12 hours.
• Availability to work a rotating 24/7 roster, including AM and PM shifts.

Master Licence – 41299

MSS Security is an Equal Opportunity Employer, valuing the unique backgrounds, experiences, and contributions of each person We encourage and celebrate diversity.

We are proud to:

• be certified by the Workplace Gender Equality Agency,
• be a partner and supporter of Veterans employment and honoured to have an endorsed INNOVATE Reconciliation Action Plan.

Thanks for taking the time to consider MSS as a future employer and we look forward to hearing from you.