Terminal Security Officer

MSS Security; Hobart; On-site; AUD 60,000 - 70,000; Full time

Job summary

MSS Security is seeking professional Terminal Security Officers to join our team at Hobart International Airport. You will provide a visible security presence throughout the airport terminal and surrounding precinct, conducting patrols and engaging with passengers in a professional and supportive manner.

Ideal candidates will demonstrate de-escalation techniques, empathy, and the ability to communicate respectfully with distressed individuals.

Qualifications

• Proven ability to deescalate and manage challenging behaviours without escalation.
• Excellent interpersonal skills to engage distressed passengers.
• Previous security/aviation/public-facing experience is highly regarded.

Responsibilities

• Conduct security patrols of the terminal, forecourt, aprons, airport roads and car parks.
• Monitor and report security, safety and operational concerns and respond promptly to incidents.
• Apply verbal deescalation and conflict resolution techniques when responding to challenging or escalating behaviours.
• Provide first aid when required and assist distressed passengers.
• Maintain accurate security logs, patrol records and incident reports.

Skills

De-escalation techniques

Effective communication

Customer service

First Aid

CPR

Threat recognition

Job description

About the Company

As one of Australia’s leading security companies, MSS Security is built on teamwork, respect, and integrity. We provide long-term career paths, stability, and a workplace where your professionalism and dedication are genuinely valued. To find out more visit our website at www.msssecurity.com.au.

About the Role

MSS Security is seeking professional, reliable and customer-focused Terminal Security Officers to join our team at Hobart International Airport.

This role provides a visible security presence throughout the airport terminal and surrounding precinct.

Duties include but are not limited to:

• Conduct security patrols of the terminal, forecourt, aprons, airport roads and car parks.
• Monitor and report security, safety and operational concerns and respond promptly and professionally to security incidents.
• Apply effective verbal deescalation and conflict resolution techniques when responding to challenging or escalating behaviours.
• Engage respectfully with passengers experiencing distress and provide first aid when required.
• Maintain accurate security logs, patrol records and incident reports.

Ideal candidates will have:

• Confidence applying deescalation techniques and managing challenging behaviour without unnecessarily escalating a situation.
• Patience, empathy and the ability to communicate respectfully with vulnerable or distressed people.
• Previous experience in security, aviation, transport, mental health support or another public-facing operational environment will be highly regarded.

Requirements:

• Full Australian working rights.
• A current Tasmanian Security Agent Licence.
• A current First Aid and CPR Certificate.
• Ability to obtain an Aviation Security Identification Card (ASIC).
• Ability to undergo a medical assessment, including drug and alcohol testing.

Master Licence Number: 5784

MSS Security is an Equal Opportunity Employer, valuing the unique backgrounds, experiences, and contributions of each person We encourage and celebrate diversity.

We are proud to:

• be certified by the Workplace Gender Equality Agency,
• be a partner and supporter of Veterans employment and honoured to have an endorsed INNOVATE Reconciliation Action Plan.