Customer Care and Support Officer - Government

APG Workforce; Sydney; Hybrid; AUD 49,000 - 70,000; Full time

Benefits offered by this job

Hybrid work arrangement

Parramatta CBD location

Job summary

APG Workforce is seeking 2 experienced Customer Care and Support Officers for a government sector assignment in Parramatta. The role offers hybrid work with two mandatory in-office days weekly, 8-hour days and a start date of 23 November 2026, ending 31 December 2026.

Pay rate is $43 per hour plus Super, with a busy, customer-focused environment. You will handle inquiries across channels, maintain records, and collaborate with teammates to meet service delivery targets.

Qualifications

• Previous experience in customer service, customer support or contact centre environments.
• Excellent verbal and written communication skills.
• Strong interpersonal skills with the ability to build positive stakeholder relationships.
• Excellent organisational and time management skills.
• High attention to detail and accuracy.
• Experience using customer management systems and Microsoft Office applications.
• Ability to manage competing priorities in a fast-paced environment.
• Confidence handling complex or sensitive customer enquiries.
• Ability to work both independently and as part of a team.

Responsibilities

• Deliver high-quality customer service and support to internal and external stakeholders.
• Respond to customer enquiries professionally, accurately and within required timeframes.
• Manage customer interactions across multiple communication channels.
• Identify and elevate complex enquiries, ensuring appropriate follow-up and resolution.
• Maintain accurate customer records and documentation within relevant systems.
• Manage high volumes of enquiries while maintaining excellent service standards.
• Work collaboratively with team members to achieve service delivery objectives.
• Handle sensitive or complex customer matters with professionalism and discretion.

Skills

Customer service experience

Verbal and written communication

Interpersonal skills

Organisational skills

Attention to detail

CRM systems experience

MS Office proficiency

Prioritisation under pressure

Handling sensitive enquiries

Teamwork

Tools

Microsoft Office

Customer management systems

Job description

Customer Care and Support Officer - Government

Customer Care and Support Officer – Government Sector
APG Workforce is currently seeking 2 experienced Customer Care and Support Officers for an exciting opportunity within the Government Sector, based in Parramatta.
This role is ideal for customer service professionals who thrive in fast-paced environments, possess excellent communication skills and are passionate about delivering exceptional customer experiences.

The Role

• Location: Parramatta NSW
• Start Date: 23 November 2026
• End Date: 31 December 2026
• Pay Rate: $43 per hour + Super
• Hours: 8 hours per day, 40 hours per week
• Work Arrangement: Hybrid – office attendance required Tuesdays and Thursdays
• Positions Available: 2

Key Responsibilities

• Deliver high-quality customer service and support to internal and external stakeholders.
• Respond to customer enquiries professionally, accurately and within required timeframes.
• Manage customer interactions across multiple communication channels.
• Identify and elevate complex enquiries, ensuring appropriate follow-up and resolution.
• Maintain accurate customer records and documentation within relevant systems.
• Manage high volumes of enquiries while maintaining excellent service standards.
• Work collaboratively with team members to achieve service delivery objectives.
• Handle sensitive or complex customer matters with professionalism and discretion.

About You

To be successful in this role, you will demonstrate:

• Previous experience in customer service, customer support or contact centre environments.
• Excellent verbal and written communication skills.
• Strong interpersonal skills with the ability to build positive stakeholder relationships.
• Excellent organisational and time management skills.
• High attention to detail and accuracy.
• Experience using customer management systems and Microsoft Office applications.
• Ability to manage competing priorities in a fast-paced environment.
• Confidence handling complex or sensitive customer enquiries.
• Ability to work both independently and as part of a team.

What's on Offer?

• Competitive hourly rate of $43 per hour + Super.
• Hybrid working arrangements with only two mandatory office days per week.
• Convenient Parramatta CBD location.
• Opportunity to gain valuable experience within the Government Sector.
• Supportive and collaborative team environment.