Customer Experience Expert

Obrien; Melbourne; On-site; AUD 39,000 - 55,000; Part time

Benefits offered by this job

Competitive hourly rate

Growth opportunities

Recognition programs

National brand

Job summary

O7Brien is seeking a Face to Face Customer Service, Sales & Administration professional for our Epping Service Centre to deliver exceptional service to Automotive Glass customers. The role suits someone who thrives in a fast-paced environment with face-to-face interaction and variety.

As the first point of contact, you will create a positive experience from entry and handle inquiries, scheduling, invoicing and basic vehicle checks. Attractive part-time roster.

Qualifications

• Strong customer service experience, face to face preferred.
• Excellent verbal and written communication.
• Professional presentation and a positive attitude.
• Problem solving with customer-focused solutions.
• Strong time management in a busy environment.
• Administration experience supporting daily operations.
• Sales confidence and ability to educate on services.
• Driver's licence current.
• Full Australian work rights.

Responsibilities

• Deliver warm, professional face-to-face customer service.
• Sell vehicle accessory products.
• Greet customers and visitors with a friendly attitude.
• Manage phone, email and in-person enquiries.
• Support the Service Centre Manager with daily operations.
• Update customers on repair lead times.
• Conduct basic repair inspections on vehicles.
• Educate customers on our full range of services.
• Schedule repair bookings and manage workflow.
• Issue invoices and raise job authorities.
• Resolve customer concerns and follow up queries.

Skills

Customer service

Verbal & written communication

Presentation & attitude

Problem solving

Time management

Administration experience

Sales

Driver's licence

Australian work rights

Tools

Microsoft Office

Job description

Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment? Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees? If this sounds like you, then we have your next opportunity.

Perm Part Time $34.28 p/h + Super

Join a trusted national brand where your customer service skills truly make an impact.

Our Epping Service Centre is seeking an experienced Face to Face Customer Service, Sales & Administration professional who can hit the ground running and deliver exceptional service to our Automotive Glass customers.

If you thrive in a fast paced environment, enjoy face to face interaction, and want a role with variety, this is the perfect opportunity.

About the Role

As the first point of contact for our customers, you'll play a key role in creating a positive experience from the moment they walk through the door.

• Rostered Hours: Tuesday to Saturday, 8:00am-1:00pm (25 hours per week)
• Flexibility: Some Saturdays may be full day shifts, with a rostered weekday off to balance hours. Full day Saturday work will be paid at overtime rates after standard hours, with standard hours paid including shift loadings

You will be responsible for:

• Delivering warm, professional face to face customer service
• Selling of Vehicle Accessory Products
• Greeting customers and visitors with a positive, helpful attitude
• Managing phone, email and in person enquiries
• Supporting the Service Centre Manager with daily operations
• Updating customers on repair lead times
• Conducting basic repair inspections on vehicles
• Educating customers on our full range of services
• Scheduling repair bookings and managing workflow
• Issuing invoices and raising job authorities
• Resolving customer concerns and following up queries

About You

We're looking for someone who brings professionalism, energy and initiative to the team.

You will have:

• Strong customer service experience (face to face preferred)
• Excellent verbal and written communication skills
• Professional presentation and a positive attitude
• Ability to problem solve and create customer focused solutions
• Strong time management and ability to prioritise in a busy environment
• Intermediate-advanced Microsoft Office skills
• Administration experience supporting daily operations
• Comfortable with sales and confident in educating customers on additional services
• A current driver's licence (essential)
• Full Australian work rights (essential)

Why Join Us?

• Supportive, collaborative team culture
• Opportunities for growth and development
• Competitive hourly rate
• Reward & Recognition programs
• Work with a respected national brand

At O'Brien , we put our customer at the heart of everything that we do, serving more than 360,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. O'Brien is also part of Belron , worldwide leader in vehicle glass repair, replacement and recalibration services, operating in 40 countries across 6 continents

Privacy: To review and consider your application, O'Brien collects personal information. To understand what is collected and why, carefully review the Applicant Privacy Notice presented during your online application and/or review our and Terms of Use .