Assistant Manager - Fountain Gate

Foot Locker; Bogan Gate; On-site; AUD 70,000 - 90,000; Full time

Job summary

Foot Locker Australia is seeking a Store Manager-in-Training to lead in-store operations, training, visual merchandising and asset protection. In the absence of the Store Manager, you’ll assume managerial duties and be measured on sales and profitability for the store.

You will coach the team, deepen product knowledge, and ensure outstanding customer service while maintaining store standards and driving omni-channel performance across a local Foot Locker location.

Qualifications

• Demonstrated leadership in a customer-facing sales setting (minimum 1 year).
• Confident engaging customers to deliver elevated experiences.
• Motivated to achieve strong results from customer interactions.
• Resourceful and versatile in a rapidly changing omni-channel retail environment.
• Initiates tasks without supervision and takes ownership.
• Strong cognitive and numerical skills including analysis and decision making.
• High level of ethics, values, integrity and trust.
• Flexible availability including nights, weekends and holidays.

Responsibilities

• Coach and motivate the team to drive sales and exceptional service.
• Provide product knowledge and teamwork for excellent sales service.
• Deliver sales, customer experience, merchandising, and operations.
• Act as a liaison between customers, staff and store leadership.
• Learn and share product and trend knowledge to meet customer needs.
• Maintain awareness of current and upcoming products and trends.
• Contribute to a positive and inclusive work environment.

Skills

Leadership

Customer engagement

Sales focus

Analytical thinking

Ethics and integrity

Flexibility

Team coaching

Job description

You can’t think of anywhere else you’d rather be. You enjoy coaching and teaching your team to continually improve how they deliver a great in-store Customer Experience, and you’re now ready to start leading the team with all aspects of the Customer Experience, including: store operations, training, employee management, visual merchandising, and asset protection. In the absence of the Store Manager, you will assume all managerial duties. Your performance will be measured by your ability to drive sales and maximize profit goals for a specific store.

You can’t think of anywhere else you’d rather be. You enjoy coaching and teaching your team to continually improve how they deliver a great in-store Customer Experience, and you’re now ready to start leading the team with all aspects of the Customer Experience, including: store operations, training, employee management, visual merchandising, and asset protection. In the absence of the Store Manager, you will assume all managerial duties. Your performance will be measured by your ability to drive sales and maximize profit goals for a specific store.

Responsibilities

• Coaching, and motivating your team to drive sales that deliver exceptional customer service
• Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
• Delivering sales, customer experience, merchandising, visual, and operational expectations
• Act as a partner between customers, sales associates and store leadership
• Ability to learn and share expertise of products and trends to fit customer’s needs
• Maintains an awareness of all product knowledge, and current or upcoming product / trends
• Contributes to a positive and inclusive work environment

Qualifications

• Demonstrated leadership ability with at least 1 year of experience in a customer-facing sales setting
• Confident and comfortable engaging customers to deliver an elevated experience
• Motivated to achieve great results because of one's enthusiasm from interacting with customers and athletic products
• Is resourceful and versatile in responding to changing demands and opportunities in a rapidly changing omni-channel retail environment
• Initiates completion of tasks or activities without necessary supervision
• Strong cognitive and mathematical skills, including problem analysis, decision making and financial analysis
• High level of ethics, values, integrity, and trust
• Flexible availability - including nights, weekends, and holidays