Assistant Manager

Foot Locker; Western Australia; On-site; AUD 60,000 - 80,000; Full time

Job summary

Foot Locker in Australia seeks an experienced Store Leader to drive customer experience and store performance. You will coach a team, oversee store operations, training, and visual merchandising, and ensure asset protection while stepping into managerial duties in the Store Manager's absence.

Your role focuses on coaching, product knowledge, and teamwork to maximize sales and profit goals for the store, with a commitment to ethical practices and flexible availability, including nights and

Qualifications

• Proven leadership in a customer-facing sales setting.
• Ability to motivate a team to deliver outstanding customer experiences.
• Strong communication and coaching skills.
• Comfort engaging customers to deliver elevated service.
• Adaptability in a fast-changing omni-channel retail environment.

Responsibilities

• Coaching and motivating your team to drive sales and deliver exceptional customer service.
• Ensure high levels of customer satisfaction through product knowledge and teamwork.
• Deliver sales, customer experience, merchandising, visual and operational targets.
• Act as a liaison between customers, sales associates and store leadership.
• Learn and share product knowledge and trends to meet customer needs.
• Maintain awareness of current product knowledge and trends.
• Contribute to a positive and inclusive work environment.

Skills

Leadership

Customer Service

Sales Growth

Team Motivation

Omni-channel Retail

Financial Analysis

Ethics & Integrity

Flexible Scheduling

Job description

Overview

You can’t think of anywhere else you’d rather be. You enjoy coaching and teaching your team to continually improve how they deliver a great in-store Customer Experience, and you’re now ready to start leading the team with all aspects of the Customer Experience, including: store operations, training, employee management, visual merchandising, and asset protection. In the absence of the Store Manager, you will assume all managerial duties. Your performance will be measured by your ability to drive sales and maximize profit goals for a specific store.

Overview

You can’t think of anywhere else you’d rather be. You enjoy coaching and teaching your team to continually improve how they deliver a great in-store Customer Experience, and you’re now ready to start leading the team with all aspects of the Customer Experience, including: store operations, training, employee management, visual merchandising, and asset protection. In the absence of the Store Manager, you will assume all managerial duties. Your performance will be measured by your ability to drive sales and maximize profit goals for a specific store.

Responsibilities

• Coaching, and motivating your team to drive sales that deliver exceptional customer service
• Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
• Delivering sales, customer experience, merchandising, visual, and operational expectations
• Act as a partner between customers, sales associates and store leadership
• Ability to learn and share expertise of products and trends to fit customer’s needs
• Maintains an awareness of all product knowledge, and current or upcoming product / trends
• Contributes to a positive and inclusive work environment

Qualifications

• Demonstrated leadership ability with at least 1 year of experience in a customer-facing sales setting
• Confident and comfortable engaging customers to deliver an elevated experience
• Motivated to achieve great results because of one's enthusiasm from interacting with customers and athletic products
• Is resourceful and versatile in responding to changing demands and opportunities in a rapidly changing omni-channel retail environment
• Initiates completion of tasks or activities without necessary supervision
• Strong cognitive and mathematical skills, including problem analysis, decision making and financial analysis
• High level of ethics, values, integrity, and trust
• Flexible availability - including nights, weekends, and holidays