Assistant Manager - High Point

Footlocker; Melbourne; On-site; AUD 65,000 - 85,000; Full time

Job summary

Foot Locker in Melbourne is seeking an experienced Store Manager to lead and develop the in-store customer experience, coaching teams, and driving sales while protecting assets and ensuring store operations run smoothly.

In the absence of the Store Manager you will assume all responsibilities, training staff, managing visual merchandising, and supervising daily activities with a focus on profitability and service excellence.

Qualifications

• 1 year of experience in a customer-facing sales setting.
• Confident and engaging with customers to deliver elevated experiences.
• Motivated by athletic products and great results.
• Adaptable in a rapidly changing omni-channel retail environment.
• Initiates tasks without supervision.
• Strong ethics, values, integrity and trust.

Responsibilities

• Coaching and motivating the team to drive sales and exceptional customer service.
• Ensure high levels of customer satisfaction by being knowledgeable on all products and collaborating with teammates.
• Delivering sales, customer experience, merchandising, visual, and operational expectations.
• Serve as a partner between customers, sales associates and store leadership.
• Learn and share product knowledge and trends to fit customer needs.
• Maintain awareness of product knowledge and current trends.
• Contribute to a positive and inclusive work environment.

Skills

Leadership

Customer service

Sales

Team coaching

Financial analysis

Multi-channel retail

Flexible schedule

Job description

Overview

You can’t think of anywhere else you’d rather be. You enjoy coaching and teaching your team to continually improve how they deliver a great in-store Customer Experience, and you’re now ready to start leading the team with all aspects of the Customer Experience, including: store operations, training, employee management, visual merchandising, and asset protection. In the absence of the Store Manager, you will assume all managerial duties. Your performance will be measured by your ability to drive sales and maximize profit goals for a specific store.

Responsibilities

• Coaching, and motivating your team to drive sales that deliver exceptional customer service
• Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
• Delivering sales, customer experience, merchandising, visual, and operational expectations
• Act as a partner between customers, sales associates and store leadership
• Ability to learn and share expertise of products and trends to fit customer’s needs
• Maintains an awareness of all product knowledge, and current or upcoming product / trends
• Contributes to a positive and inclusive work environment

Qualifications

• Demonstrated leadership ability with at least 1 year of experience in a customer-facing sales setting
• Confident and comfortable engaging customersto deliver an elevated experience
• Motivated to achieve great results because of one's enthusiasm from interacting with customers and athletic products
• Is resourceful and versatile in responding to changing demands and opportunities in a rapidly changing omni-channel retail environment
• Initiates completion of tasks or activities without necessary supervision
• Strong cognitive and mathematical skills, including problem analysis, decision making and financial analysis
• High level of ethics, values, integrity, and trust
• Flexible availability – including nights, weekends, and holidays