Assistant Manager

Foot Locker; Melbourne; Presencial; AUD 65.000 - 95.000; Jornada completa

Descripción de la vacante

Footlocker Melbourne is seeking a Store Manager to lead and coach the team, oversee store operations, training, merchandising, and asset protection, and assume all managerial duties in the absence of the Store Manager to drive sales and maximize profit.

You will foster a high‑performing, customer‑focused environment, guide staff development, ensure exceptional in‑store experiences across omni‑channel services, and partner with store leadership to execute company standards.

Formación

• Demonstrated leadership experience in a customer-facing sales environment.
• Ability to coach and motivate a team to deliver exceptional service.
• Proven track record of driving sales and achieving profit goals.
• Strong problem-solving and financial analysis skills.
• Knowledge of product trends and omni-channel retail environment.
• Commitment to ethics, integrity and inclusive work culture.

Responsabilidades

• Coaching and motivating your team to drive sales that deliver exceptional customer service.
• Ensuring high levels of customer satisfaction through product knowledge and teamwork.
• Meeting sales, customer experience, merchandising, visual, and operational targets.
• Serving as a bridge between customers, sales associates and store leadership.
• Learning and sharing product knowledge and trends to fit customer needs.
• Maintaining awareness of current or upcoming product trends and knowledge.
• Contributing to a positive and inclusive work environment.

Conocimientos

Leadership

Customer service

Sales leadership

Team coaching

Merchandising

Financial analysis

Descripción del empleo

Overview

You can’t think of anywhere else you’d rather be. You enjoy coaching and teaching your team to continually improve how they deliver a great in-store Customer Experience, and you’re now ready to start leading the team with all aspects of the Customer Experience, including: store operations, training, employee management, visual merchandising, and asset protection. In the absence of the Store Manager, you will assume all managerial duties. Your performance will be measured by your ability to drive sales and maximize profit goals for a specific store.

Responsibilities

• Coaching, and motivating your team to drive sales that deliver exceptional customer service
• Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
• Delivering sales, customer experience, merchandising, visual, and operational expectations
• Act as a partner between customers, sales associates and store leadership
• Ability to learn and share expertise of products and trends to fit customer’s needs
• Maintains an awareness of all product knowledge, and current or upcoming product / trends
• Contributes to a positive and inclusive work environment

Qualifications

• Demonstrated leadership ability with at least 1 year of experience in a customer-facing sales setting
• Confident and comfortable engaging customersto deliver an elevated experience
• Motivated to achieve great results because of one's enthusiasm from interacting with customers and athletic products
• Is resourceful and versatile in responding to changing demands and opportunities in a rapidly changing omni-channel retail environment
• Initiates completion of tasks or activities without necessary supervision
• Strong cognitive and mathematical skills, including problem analysis, decision making and financial analysis
• High level of ethics, values, integrity, and trust
• Flexible availability – including nights, weekends, and holidays