Assistant Manager - High Point

Footlocker; City of Maribyrnong; On-site; AUD 60,000 - 80,000; Full time

Job summary

Footlocker is seeking a Store Leader to guide a product and customer experience-driven team in a dynamic retail environment. You will oversee store operations, training, and asset protection in the absence of the Store Manager, driving sales and maximizing profits for the site.

The role emphasizes coaching, product knowledge, and collaboration with sales staff to deliver an elevated customer experience across omni-channel touchpoints.

Qualifications

• Demonstrated leadership in a customer-facing sales setting (1+ year).
• Confident engaging customers to deliver elevated experience.
• Motivated to achieve great results through enthusiasm for athletic products.
• Resourceful in adapting to changing omni-channel retail demands.
• Initiates tasks without supervision.
• Strong analytical skills including problem analysis, decision making, and financial awareness.
• High ethics, integrity and trust.
• Flexible availability including nights, weekends and holidays.

Responsibilities

• Coach and motivate the team to drive sales and deliver exceptional customer service.
• Ensure high customer satisfaction through product knowledge and teamwork.
• Meet sales, customer experience, merchandising, visual, and operational expectations.
• Act as a bridge between customers, sales associates and store leadership.
• Learn and share product trends to fit customer needs and boost conversions.
• Maintain up-to-date product knowledge and stay ahead of trends.
• Contribute to a positive and inclusive work environment.

Job description

Overview

You can’t think of anywhere else you’d rather be. You enjoy coaching and teaching your team to continually improve how they deliver a great in-store Customer Experience, and you’re now ready to start leading the team with all aspects of the Customer Experience, including: store operations, training, employee management, visual merchandising, and asset protection. In the absence of the Store Manager, you will assume all managerial duties. Your performance will be measured by your ability to drive sales and maximize profit goals for a specific store.

Responsibilities

• Coaching, and motivating your team to drive sales that deliver exceptional customer service
• Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
• Delivering sales, customer experience, merchandising, visual, and operational expectations
• Act as a partner between customers, sales associates and store leadership
• Ability to learn and share expertise of products and trends to fit customer’s needs
• Maintains an awareness of all product knowledge, and current or upcoming product / trends
• Contributes to a positive and inclusive work environment

Qualifications

• Demonstrated leadership ability with at least 1 year of experience in a customer-facing sales setting
• Confident and comfortable engaging customersto deliver an elevated experience
• Motivated to achieve great results because of one's enthusiasm from interacting with customers and athletic products
• Is resourceful and versatile in responding to changing demands and opportunities in a rapidly changing omni-channel retail environment
• Initiates completion of tasks or activities without necessary supervision
• Strong cognitive and mathematical skills, including problem analysis, decision making and financial analysis
• High level of ethics, values, integrity, and trust
• Flexible availability – including nights, weekends, and holidays