Customer Experience Lead - Hybrid, Growth & Impact

Wisdom Homes; Sydney; Híbrido; AUD 120 000 - 160 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid office/WFH

Competitive salary

Great location in South-West Sydney

Growth opportunities

Regular company social events

Employee Assistance Program

Uniform provided

Resumo da oferta

Wisdom Homes is seeking a Customer Experience Lead to own and elevate the customer journey across the home-building process. You will champion CX initiatives, analyse feedback, and drive improvements by partnering with Sales, Pre-Construction, Construction and Maintenance teams.

In this hybrid role, you will influence stakeholders at all levels, lead continuous improvement, and shape a customer-centric culture that delivers exceptional service and value for clients building homes in NSW.

Qualificações

• Experience in customer experience, customer service or similar roles.
• Strong communication and interpersonal skills.
• Excellent stakeholder management across teams.
• Proactive in identifying and solving problems.
• Able to analyze feedback and turn into practical improvements.
• Experience developing customer-focused initiatives.

Responsabilidades

• Lead customer experience initiatives across the business.
• Review feedback to identify trends and opportunities for improvement.
• Develop and implement initiatives to boost customer satisfaction and engagement.
• Collaborate with Sales, Pre-Construction, Construction and Maintenance teams.
• Identify opportunities to improve customer processes, communication and touchpoints.
• Monitor customer experience metrics and provide insights to leaders.
• Support teams to respond effectively to customer needs.
• Assist with resolving customer experience issues and practical solutions.
• Drive continuous improvement across the customer journey.
• Promote a customer-focused culture across the organisation.

Conhecimentos

Customer experience

Stakeholder management

Communication

Problem solving

Organisational skills

Descrição da oferta de emprego

Wisdom Homes is seeking a Customer Experience Lead to own and elevate the customer journey across the home-building process. You will champion CX initiatives, analyse feedback, and drive improvements by partnering with Sales, Pre-Construction, Construction and Maintenance teams.

In this hybrid role, you will influence stakeholders at all levels, lead continuous improvement, and shape a customer-centric culture that delivers exceptional service and value for clients building homes in NSW.