CX Enablement Lead – Hybrid CX Transformation

WorkCover Queensland

Brisbane

On-site

AUD 90,000 - 130,000

Full time

2 days ago

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Benefits offered by this job

Hybrid work model

Learning & development opportunities

Health & wellbeing program

Competitive salary & superannuation

Job summary

WorkCover Queensland is seeking a CX Enablement Lead for a fixed-term contract in Brisbane CBD. You will help strengthen customer centricity, translate insights into actions, and build customer-focused capability across the organisation.

You’ll facilitate workshops, coach stakeholders, and embed CX frameworks to deliver measurable improvements in customer experience. You’ll collaborate with leaders and teams to prioritise opportunities, design capability initiatives and support the customer

Qualifications

Experience driving customer experience transformation and service design.
Ability to translate CX insights into practical actions and improvements.
Skilled at building customer-centric mindsets and capabilities.

Responsibilities

Design and deliver CX capability initiatives across the organisation.
Identify and progress opportunities that improve customer outcomes.
Translate insights into practical improvements and actions.
Facilitate engaging workshops and learning experiences.
Embed CX tools and frameworks to support continuous improvement.
Build relationships to influence teams and enable delivery of better experiences.
Support the CX roadmap and broader transformation objectives.