Customer Experience Lead - Community Centres

Careers at Council; Nowra; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Generous leave

Long service leave

Flexitime

9-day fortnight

Flexible/remote working

Professional development

Wellbeing programs

Job summary

Shoalhaven City Council is hiring two Customer Liaison Officers to coordinate customer service across Bomaderry Aquatic Centre, Nowra Aquatic Park, and Shoalhaven Indoor Sports Centre. You will lead POS teams, manage bookings, and ensure safe, compliant operations in a fast-paced community environment.

Ideal candidates will have a NSW Working with Children Check, a Class C licence, strong cash handling, and experience coordinating booking systems.

Qualifications

• Current NSW Working with Children Check.
• Class C Driver's Licence.
• Demonstrated experience coordinating POS teams.
• Strong cash handling and reconciliation skills.
• Proficiency in word processing, databases, and booking systems.
• Proof of Australian residency or citizenship.

Responsibilities

• Coordinate customer service and point-of-sale teams to deliver a customer-centric experience.
• Manage bookings and administration using LINKS Booking Management System.
• Oversee cash handling, banking reconciliation, and stock control.
• Provide leadership in customer service, including training staff and resolving complaints.
• Liaise with contractors, hirers, and facility staff to ensure harmonious operations.
• Promote memberships and encourage community engagement with facilities.
• Ensure compliance with child safety, WHS, and Council policies.

Skills

Customer service

POS coordination

Cash handling

Communication

Leadership

Problem solving

Education

Australian residency verification

Tools

Booking systems

Word processing

Databases

Job description

Shoalhaven City Council is hiring two Customer Liaison Officers to coordinate customer service across Bomaderry Aquatic Centre, Nowra Aquatic Park, and Shoalhaven Indoor Sports Centre. You will lead POS teams, manage bookings, and ensure safe, compliant operations in a fast-paced community environment.

Ideal candidates will have a NSW Working with Children Check, a Class C licence, strong cash handling, and experience coordinating booking systems.