Customer Liaison & Service Lead – Flexible & Remote

Shoalhaven City Council

Nowra

On-site

AUD 65,000 - 75,000

Full time

3 days ago

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Benefits offered by this job

Generous leave

Long service leave

Flexitime for indoor staff

9-day fortnight for outdoor staff

Flexible/remote working arrangements

Novated lease

Professional development

Wellbeing programs (Fitness Passport &

EAP

Discounted health insurance

Job summary

Shoalhaven City Council is seeking two Customer Liaison Officers to coordinate customer service across the Bomaderry Aquatic Centre, Nowra Aquatic Park, and Shoalhaven Indoor Sports Centre. You will manage bookings, lead POS teams, and ensure a seamless customer experience across facilities.

Ideal candidates will have strong cash handling, experience with booking systems, and a focus on safety and compliance.

Qualifications

Experience in customer service leadership and coordinating payment/point-of-sale teams.
Strong cash handling and reconciliation skills.
Proficiency with word processing, databases, and booking systems.
NSW Working with Children Check may be required for the role.

Responsibilities

Coordinate customer service and POS teams to deliver a customer-centric experience.
Manage bookings and administration using LINKS Booking Management System.
Oversee cash handling, banking reconciliation, and stock control.
Provide leadership in customer service, including training staff and resolving complaints.
Liaise with contractors, hirers, and facility staff to ensure harmonious operations.
Promote memberships and engage the community with facilities.
Ensure compliance with child safety, WHS, and Council policies.