Customer Experience Graduate — 2-Year Development Program

Signet; Brisbane; Hybrid; AUD 52,000 - 66,000; Full time

Benefits offered by this job

Never work on your birthday again…we p

Hybrid work environment

Graduate Training program and developm

Free onsite car parking

High staff engagement (surveyed annual

Monthly staff lunches

Onsite physio

Job summary

Signet in Brisbane is launching a two-year Graduate Development Program in our Customer Experience teams. You’ll receive structured training, mentoring, and exposure to diverse business areas, with real responsibilities and opportunities for growth.

As the first point of contact for Signet customers, you will resolve queries via email, phone and live chat, process and optimize orders, and build product knowledge. The program is based at our Brisbane Head Office in Wakerley and offers hybrid work.

Qualifications

• Recent graduates with a willingness to learn and grow.
• Strong communication and time-management skills.
• Proactive, customer-focused approach.

Responsibilities

• Be the first point of contact for Signet customers across channels (email, phone, live chat).
• Resolve customer queries and support order processing and optimization.
• Build product and systems knowledge to assist customers effectively.
• Participate in cross-functional project work across sales, customer experience, marketing, and L&D.

Skills

Microsoft Office

Education

Bachelor's degree or equivalent

Job description

Signet in Brisbane is launching a two-year Graduate Development Program in our Customer Experience teams. You’ll receive structured training, mentoring, and exposure to diverse business areas, with real responsibilities and opportunities for growth.

As the first point of contact for Signet customers, you will resolve queries via email, phone and live chat, process and optimize orders, and build product knowledge. The program is based at our Brisbane Head Office in Wakerley and offers hybrid work.