Customer Experience Coordinator

Alpine Shire; Bright; On-site; AUD 90,000 - 110,000; Full time

Job summary

Alpine Shire Council is seeking a Customer Experience Coordinator to lead and continually improve the service offered by our Customer Service team. You will ensure a great experience for residents, businesses and visitors, and coach the team to deliver exceptional service.

The role requires a passion for customer service, plus the ability to manage rostering and day-to-day operations in Bright. This is a permanent full-time position with Band 6 classification, based in the Alpine Shire region.

Qualifications

• Post-secondary qualification or relevant experience in Administration and Customer Service.
• Energetic and engaging personality.
• Victorian driver licence.
• Valid Victorian Working with Children Check.

Responsibilities

• Lead a team and foster a culture of excellence in customer experience
• Identify and deliver on training and coaching opportunities
• Identify and implement improvements to customer service processes and tools
• Identify opportunities to share best practices with other customer facing teams
• Oversee day-to-day team functioning, including rostering and task allocation

Skills

People leadership

Customer service

Training and coaching

Process improvement

Education

Post-secondary qualification in Admin/Customer Service

Job description

About the position

Do you want to make a difference? Are you a collaborative leader who can inspire your team? Do you have a passion for creating incredible customer experiences and a record of delivering people-centered services with outstanding results? Join us to lead an enthusiastic team focused on delivering an exceptional customer experience to our residents, businesses and visitors. With your positive and enthusiastic personality, you will bring out the best in your diverse team. Don't miss this opportunity to work for a high performing organisation in a spectacular part of Victoria.

How you will make a difference

As the Customer Experience Coordinator, you will be multi-skilled and passionate about exceptional customer service. Your role is responsible for leading and continually improving the service offered by our Customer Service team. The Customer Service team is the 'front door' to the organisation and plays a critical role in ensuring that every customer has a great experience in their dealings with the Council.

• Lead a team and foster a culture of excellence in customer experience
• Identify and deliver on training and coaching opportunities
• Identify and implement improvements to customer service processes and tools
• Identify opportunities to share best practices with other customer facing teams
• Oversee day-to-day team functioning, including rostering and task allocation

Our Ideal Candidate

You will have many qualities, in particular people leadership and relationship skills, and a passion for Customer Service.

• Post-secondary qualification or relevant experience and work skills in the area of Administration and Customer Service
• An energetic and engaging personality
• Victorian driver licence
• Valid Victorian Working with Children Check

Alpine Shire Council is an Equal Opportunity employer. People of all abilities, ages, from culturally and/or linguistically diverse backgrounds and First Nations peoples are encouraged to apply for this position. We will provide reasonable adjustments throughout the recruitment process and in the workplace to support equal opportunities.

• Permanent Full-Time Position
• Alpine Shire Council Enterprise Agreement 2023: Band 6
• Band 6A Hourly rate: commencing at $45.53 per hour + Super + Annual Leave Loading
• In your cover letter, please address how you will meet the key duties and responsibilities outlined in the Position Description.
• We do not require a separate document, this can be contained within your cover letter.
• Based in Bright Applications close 11:59pm Wednesday, 14 October 2026

About Alpine Shire

Alpine Shire Council is a values-based organisation that delivers meaningful outcomes for its community. We are led by Councillors and an Executive Leadership Group that genuinely cares, and, at our core, passionate colleagues who enjoy what they do. We offer flexibility and invest in developing our people. We are located in the stunning high-country region of North East Victoria surrounded by spectacular mountains with plenty of natural waterways for you to enjoy. Renowned as one of Victoria's premier holiday destinations, this spectacular region is an adventure and nature lover's paradise. Within our beautiful high country we really have it all & cross country skiing, world class mountain biking; fishing; 4-wheel driving; paragliding; rock climbing; rafting and so much more! Appreciate a flexible work life balance with an adventure, nature and food lover's paradise on your doorstep. Enjoy the rural lifestyle and be welcomed by a friendly community who love where they live.

Submit your application today, to join us in delivering meaningful work with a dedicated team! Want more details? Call our customer service team on [phone] and ask to speak with Ebony Buckley (Manager Customer Experience).

Please note: Recruitment activity may commence prior to the closing date, so don't delay submitting your application. Council reserves the right to appoint a candidate into the role prior to the closing date. Applicants will be kept updated on the status of their application. Alpine Shire Council is committed to being a child safe organisation. Every child and young person has the right to feel safe. All our employees have a shared responsibility to protect children and young people from harm and abuse. Alpine Shire Council has established policies, procedures and training to achieve these commitments.

Document Position Description - Customer Experience Coordinator 268.82 KB

• Work Type Permanent Full Time
• Location: Bright
• Contact Person Ebony Buckley
• Opening Date Wednesday, 16 September 2026
• Closing Date Wednesday, 14 October 2026
• Classification Band 6
• Department Customer Experience