Customer Experience Consultant

Novita; Adelaide; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

12% Superannuation

Salary packaging available

Annual leave and benefits

Job summary

Novita's Hindmarsh team is seeking a dedicated Customer Service Representative to help customers access products, appointments and support they need. You will provide outstanding service over the phone, online and in-store, processing orders, inquiries, returns and refunds.

In this busy role, you'll coordinate appointments, manage invoicing and funding administrative tasks, and build strong relationships with customers, clinicians and stakeholders.

Qualifications

• Experience in retail, customer service, healthcare or disability
• Strong communication across phone, email and in person
• Experience handling enquiries via multiple channels
• Able to multitask, prioritise and meet deadlines in a busy environment
• Attention to detail and good organisational skills
• Experience processing orders, appointments and invoicing/billing
• Confidence using multiple systems and learning new tech quickly
• Ability to handle difficult conversations professionally and empathetically
• Collaborative approach to delivering excellent customer experiences
• NDIS Worker Check and SA Working with Children Check required to start

Responsibilities

• Provide outstanding service over the phone, online and in store
• Process customer orders, enquiries, returns and refunds
• Coordinate appointments and support service delivery
• Manage invoicing, agency billing and funding-related administration
• Build strong relationships with customers, clinicians and stakeholders

Skills

Multichannel customer service

Strong communication

Order processing

Appointment coordination

Invoicing & billing

Attention to detail

Task prioritisation

Handling challenging conversations

Team collaboration

NDIS Worker Check (required)

Job description

Job Type: Permanent - Full Time

Location: Adelaide Metro

Job Category: Call Centre and Customer Service

About Novita

Novita nurtures ambition of every size and shape, for a career that grows with you, in a team that supports you.

Novita is South Australia’s most established provider of therapy, assistive technology, community programs and community living services for people with disabilities and we’re evolving every day.

Novita brings you the benefits of structure along with the freedom to grow within an environment that’s big, but personal. We equip you with the tools to thrive as the whole person you are, embracing whatever makes you tick, so you can reach your true potential. Our leaders remain by your side, respectful of your autonomy, because they care about you accomplishing your professional goals. And the sheer variety of Novita’s offerings means opportunities to take your career where you want it to go.

Work at a place that supports you to achieve your best, so you can support others to achieve theirs.

Job Description

About the Role

Join Novita's Hindmarsh team and play a key role in delivering an exceptional customer experience where you'll help customers access the products, appointments and support they need.

• Provide outstanding service over the phone, online and in store


• Process customer orders, enquiries, returns and refunds


• Coordinate appointments and support service delivery


• Manage invoicing, agency billing and funding-related administration


• Build strong relationships with customers, clinicians and stakeholders

Desired Skills And Experience

Qualifications, knowledge and skills

• Experience in retail, customer service, healthcare, disability, administration or a similar customer-facing role


• Strong communication skills with the ability to build rapport with a diverse range of customers


• Experience managing customer enquiries via phone, email and face-to-face interactions


• Demonstrated ability to multitask, prioritise work and meet deadlines in a busy environment


• High attention to detail with strong organisational and administrative skills


• Experience processing orders, appointments, invoicing or billing activities


• Confidence using multiple systems and learning new technology quickly


• Ability to manage challenging customer conversations professionally and empathetically


• A collaborative approach and commitment to delivering exceptional customer experiences


• A current NDIS Worker Check and SA Working with Children Check will be required to start in the role

Why join Novita?

This is more than a retail role. You'll be helping customers access equipment and services that improve independence, mobility and quality of life. Join a team that values great customer service, collaboration and making a genuine impact every day.

You’ll Also Enjoy a Range Of Other Benefits

• Total salary package includes base salary, annual leave loading and 12% superannuation


• Enjoy salary packaging up to $15,900 of your salary, increasing your take-home pay


• Further maximise your take home pay with additional salary packaging benefits including meal and entertainment expenses, accommodation and venue hire, private novated leasing and additional superannuation contributions

Applications close Sunday 27th September 2026. Applications will be reviewed as they are received, Novita may close this advertisement if a suitable candidate is identified prior to the closure date.

Novita is committed to creating a diverse and inclusive workplace. All suitably qualified applicants will receive equal and fair consideration for employment. Applicants with a disability and/or who identify as Aboriginal and/or Torres Strait Islander are actively encouraged to apply.

Potentially successful candidates will be required to complete background checks prior to confirmation of employment.

Achieve your amazing at Novita.