Service Delivery Manager

Kirinari Community Services; Orange City Council; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

Salary packaging + meals & ent.

5 weeks annual leave

Learning & development

Supportive team environment

Career growth opportunities

Job summary

Kirinari Community Services invites applications for a Service Delivery Manager to oversee Day Program teams across multiple NSW locations. You will monitor staff performance and ensure engagement with clients, while ensuring adherence to behaviour support plans, IPRPs, medical requirements and personal care for safety and wellbeing.

The role requires implementing Head Office policies, maintaining NDIS standards, developing rosters of care, and delivering services aligned with business goals.

Qualifications

• Strong understanding of NDIS and Q&S requirements.
• Proven leadership and team development abilities.
• Ability to build relationships with clients, families and stakeholders.
• Experience with NDIs Q&S and statutory bodies is desirable.
• Understanding of budgets for each client.

Responsibilities

• Oversee regional day program teams and staff performance.
• Ensure staff engagement with clients and adherence to care plans.
• Implement policies and procedures from Head Office and maintain NDIS standards.

Skills

NDIS knowledge

Leadership

Relationship building

NDIS Q&S responses

Budget understanding

Conflict resolution

Interpersonal communication

NDIS Worker Screening

First Aid/CPR

Driver's license

Job description

Benefits:

• Competitive salary on offer (pending qualifications, skills and experience)
• Salary packaging + meals and entertainment
• Annual Leave (5 weeks)
• Learning and development opportunities
• Supportive team environment
• Rewarding career pathways with opportunities for further growth

We are seeking a highly motivated Service Delivery Manager to join our team in Orange, Bathurst, Katoomba or Nambucca Heads .

This position is Full-time.

Kirinariis a highly reputable and respected disability support service providing essential care and high-quality support to enrich the lives of our customers. Kirinari employ over 1300 staff in various regions across VIC, Tasmania and NSW.

Our core values guide our strong service delivery to enact positive change and choice in the lives of the clients we support.

About the Position:

TheService Delivery Manager(SDM) will oversee the performance of our teams across the region for our Day Program customers. You will oversee staff performance and ensure that staff are engaging with customers and are following any behaviour support plans, IPRP’s, medical requirements and personal care to ensure customer, staff and community safety and wellbeing.

This position willimplement policies and procedures directed through Head Office and maintain NDIS standardsto ensure a compliant environment across the region. You will develop cost effective rosters of care and day program activities, and manage the delivery of services to ensure participants, services and business plan goals are achieved.

You will be responsible for overseeing new and existing customers including, staff training, organising aids/equipment, mandatory documentation, customer/family communication, rosters/roster adjustments, OT assessments, and implementation and review of customer support plans.

About You:

• Strong understanding of NDIS and Q&S
• Strong leadership and development skills with the ability to develop teams
• Strong relationship building skills with customer, family, allied health, KCS internal and or other stakeholders
• Previous experience is similar position within Human Services/NDIS is highly desirable
• Assisting with responses to NDIS Q&S and or other statutory bodies
• Understanding financial budgets for each customer
• Strong conflict resolution skills/exp
• Strong interpersonal communication skills
• Ability to obtain a NDIS Worker Screening Clearance and NSW Working with Children's check
• Ability to obtain a First Aid and CPR certificate before commencement
• Current Driver's License

Desirable:

• Relationship and communication with union delegates
• HR investigations (internal & external)
• Understanding Australian worker's legislation (Fairwork, national employment standard)
• Full understanding of audit parameters

Applications will close on Friday 11th September 2026 at 5pm.

Due to the high volume of applications, the interview/recruitment process will commence before the closing date.

You must have the right to live and work in Australia.

Kirinari embrace Equal Employment Opportunity (EEO) that promotes a diverse workforce and encourage applications from Aboriginal & Torres Strait Islander Peoples and applicants from culturally and linguistically diverse (CALD) backgrounds. People of all ages and abilities including people with lived experience or knowledge of disability are also encouraged to consider a career with us