Customer Experience Consultant: Impact Lives & Deliver Care

Novita; Adelaide; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

12% Superannuation

Salary packaging available

Annual leave and benefits

Job summary

Novita's Hindmarsh team is seeking a dedicated Customer Service Representative to help customers access products, appointments and support they need. You will provide outstanding service over the phone, online and in-store, processing orders, inquiries, returns and refunds.

In this busy role, you'll coordinate appointments, manage invoicing and funding administrative tasks, and build strong relationships with customers, clinicians and stakeholders.

Qualifications

• Experience in retail, customer service, healthcare or disability
• Strong communication across phone, email and in person
• Experience handling enquiries via multiple channels
• Able to multitask, prioritise and meet deadlines in a busy environment
• Attention to detail and good organisational skills
• Experience processing orders, appointments and invoicing/billing
• Confidence using multiple systems and learning new tech quickly
• Ability to handle difficult conversations professionally and empathetically
• Collaborative approach to delivering excellent customer experiences
• NDIS Worker Check and SA Working with Children Check required to start

Responsibilities

• Provide outstanding service over the phone, online and in store
• Process customer orders, enquiries, returns and refunds
• Coordinate appointments and support service delivery
• Manage invoicing, agency billing and funding-related administration
• Build strong relationships with customers, clinicians and stakeholders

Skills

Multichannel customer service

Strong communication

Order processing

Appointment coordination

Invoicing & billing

Attention to detail

Task prioritisation

Handling challenging conversations

Team collaboration

NDIS Worker Check (required)

Job description

Novita's Hindmarsh team is seeking a dedicated Customer Service Representative to help customers access products, appointments and support they need. You will provide outstanding service over the phone, online and in-store, processing orders, inquiries, returns and refunds.

In this busy role, you'll coordinate appointments, manage invoicing and funding administrative tasks, and build strong relationships with customers, clinicians and stakeholders.