Customer Experience Associate — Create Joyful, Fragrant Moments

dusk; New South Wales; Hybrid; AUD 40,000 - 50,000; Full time

Benefits offered by this job

Team discount

Store bonus

EAP access

Leadership development

Job summary

As the go-to expert, you’ll help customers choose the right fragrance or gift, support performance with teamwork, and ensure the store atmosphere stays welcoming, brand-aligned, and inspiring every day.

Qualifications

• You care about people, and it shows in your service and attitude.
• You bring warmth, curiosity, and a can-do mindset to every shift.
• You’re reliable, collaborative, and a team player others count on.
• You’re always learning and growing with your team.

Responsibilities

• Create meaningful customer moments with personalised service.
• Support store performance by working with the team and following through.
• Merchandise with intention to keep the space inspiring and on-brand.
• Be a go-to expert on our range to help customers find the right scent or gift.
• Keep things moving, support teammates, and contribute to a fun, focused workplace.

Skills

Customer service

Team collaboration

Reliability

Warmth & empathy

Job description

As the go-to expert, you’ll help customers choose the right fragrance or gift, support performance with teamwork, and ensure the store atmosphere stays welcoming, brand-aligned, and inspiring every day.