Customer Assistant - Carousel

dusk; City Of Canning; Hybrid; AUD 42,000 - 52,000; Full time

Benefits offered by this job

Team member discount

Store bonus program

Recognition program

Employee Assistance Program

Job summary

dusk is seeking a Customer Assistant to help create thoughtful, joyful in-store experiences in Australia. You will bring energy, warmth, and integrity to service, support teammates, and help the store shine with brand-aligned merchandising.

This hands-on, people-first role features variety and opportunities to grow. You’ll be the go-to expert on fragrances, gifts, and moments, delivering memorable customer moments each shift.

Qualifications

• Experience delivering friendly, attentive customer service.
• Ability to collaborate with teammates and support store goals.
• Demonstrates warmth, curiosity, and a can-do mindset on shift.

Responsibilities

• Create meaningful customer moments with personalised service and genuine care.
• Support store performance by working together and following through on what matters.
• Merchandise with intention to keep the space inspiring and brand-aligned.
• Be a go-to expert on our range to help customers find the right scent, gift, or moment.
• Keep things moving and help create a workplace that is both fun and focused.

Skills

Customer service

Teamwork

Warmth

Empathy

Product knowledge

Job description

Role Overview

As a Customer Assistant, your role is to help create thoughtful and joyful experiences in-store. The kind that stay with people long after they've walked out the door. You'll bring energy, warmth, and integrity to everything you do; whether it's delivering exceptional service, supporting your teammates, or helping your store shine.

This is a hands-on, people-first role where no two days are the same - and we love that.

What You'll Do

• Create meaningful customer moments with personalised service and genuine care
• Support store performance by working together and following through on what matters
• Merchandise with intention - keeping the space inspiring, beautiful, and brand-aligned
• Be a go-to expert on our range, using your product knowledge to help customers find the right scent, gift, or moment
• Keep things moving, support your teammates, and help create a workplace that’s as fun as it is focused

About You

• You care about people, and it shows; in your service, your attitude, and your follow-through
• You bring warmth, curiosity, and a can-do mindset to every shift
• You're reliable, collaborative, and proud to be someone your team can count on
• You're always learning and love growing alongside your team
• You know that great culture doesn't just happen... you help create it

What You'll Love

• A generous team member discount across our full range of fragrance, decor and gifting
• Monthly store bonus program and performance-based incentives
• Recognition that feels real -with shoutouts, milestones, and meaningful celebration
• Access to our Employee Assistance Program (EAP) for you and your immediate family
• Support to grow with leadership development, coaching and progression opportunities
• A team and culture where people matter, and every day brings something a little special

Ready to create moments that matter?

Join a team where we keep things fun, lift each other up, and help customers feel at home - one scented moment at a time.