Customer Assistant - Penrith

dusk; Penrith City Council; On-site; AUD 50,000 - 60,000; Part time

Benefits offered by this job

Monthly store bonus program

Employee Assistance Program (EAP)

Leadership development and coaching support

Meaningful recognition and celebrations

Job summary

dusk is looking for a Customer Assistant to create joyful in-store experiences. In this hands-on role, you will deliver exceptional service, support your teammates, and merchandise the store.

The ideal candidate is reliable, brings a positive attitude, and cares for people, contributing to a team culture where everyone matters. Benefits include a monthly bonus program, recognition, and support for personal development.

Qualifications

• Strong customer service skills and a people-first mindset.
• Ability to work collaboratively and support a positive team culture.
• Eagerness to learn and grow within the role.

Responsibilities

• Create meaningful customer moments with personalised service.
• Support store performance by following through on crucial tasks.
• Merchandise the store space to ensure an inspiring environment.
• Utilize product knowledge to assist customers in finding their needs.
• Create a fun and focused workplace for team members.

Skills

Customer service

Teamwork

Reliability

Product knowledge

Positive attitude

Job description

Role Overview

As a Customer Assistant, your role is to help create thoughtful and joyful experiences in-store. The kind that stay with people long after they’ve walked out the door. You’ll bring energy, warmth, and integrity to everything you do; whether it’s delivering exceptional service, supporting your teammates, or helping your store shine.

This is a hands-on, people-first role where no two days are the same - and we love that.

What You’ll Do

• Create meaningful customer moments with personalised service and genuine care
• Support store performance by working together and following through on what matters
• Merchandise with intention - keeping the space inspiring, beautiful, and brand-aligned
• Be a go-to expert on our range, using your product knowledge to help customers find the right scent, gift, or moment
• Keep things moving, support your teammates, and help create a workplace that’s as fun as it is focused

About You

• You care about people, and it shows; in your service, your attitude, and your follow-through
• You bring warmth, curiosity, and a can-do mindset to every shift
• You’re reliable, collaborative, and proud to be someone your team can count on
• You’re always learning and love growing alongside your team
• You know that great culture doesn’t just happen... you help create it

What You’ll Love

• Monthly store bonus program and performance-based incentives
• Recognition that feels real -with shoutouts, milestones, and meaningful celebration
• Access to our Employee Assistance Program (EAP) for you and your immediate family
• Support to grow with leadership development, coaching and progression opportunities
• A team and culture where people matter, and every day brings something a little special

Ready to create moments that matter?

Join a team where we keep things fun, lift each other up, and help customers feel at home - one scented moment at a time.
Apply now and start your next chapter with dusk.