Visitor Experience Assistant - Experience Adelaide Visitor Centre

City of Adelaide; Adelaide; Hybrid; AUD 57,000 - 81,000; Part time

Benefits offered by this job

12% superannuation

Casual loading

Casual opportunities

Job summary

City of Adelaide is seeking Visitor Experience Assistants to welcome visitors at the new Experience Adelaide Visitor Centre and around the city. You will share local knowledge, help guests plan their day, and guide them to events and attractions with a friendly, proactive approach.

Ideal candidates enjoy talking with people, are comfortable using digital tools, and can learn new systems quickly. This casual role includes opportunities to engage with the community and support a mobile information

Qualifications

• Demonstrated experience in customer service.
• Comfortable using digital tools and learning new systems.
• Ability to ride an e-bike confidently and safely (optional).
• Excellent knowledge of Adelaide’s community services and attractions.
• Commitment to high-quality customer service.
• Resourcefulness and initiative with respectful interaction.

Responsibilities

• Provide visitor information at the centre and on location around Adelaide and SA.
• Welcome visitors and locals, guiding conversations and sharing recommendations.
• Support the Mobile Visitor Information Bike and use digital tools to access up-to-date information.
• Help visitors plan activities, routes, events and experiences in the city.

Skills

Customer service

Digital literacy

E-bike (optional)

Local knowledge

Customer focus

Resourcefulness

Job description

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Visitor Experience Assistant - Experience Adelaide Visitor Centre

• $50ph (incl casual loading) + 12% superannuation

About the Opportunity

Do you love Adelaide? Do you know the best places to eat, what’s happening this weekend, where to find a hidden gem, or which way to point someone when they’re completely lost in the city? If you love chatting to people and sharing what makes Adelaide and South Australia special, we’d love to hear from you.

We’re looking for friendly, enthusiastic people to join us as Visitor Experience Assistants as we prepare to open our new Experience Adelaide Visitor Centre. You’ll be one of the welcoming faces helping visitors and locals discover more of Adelaide and South Australia. No two conversations will be the same. One minute you might be helping a family plan their day, the next you could be recommending your favourite restaurant, explaining how to get somewhere or helping someone find their way to an event.

This is a great opportunity for people from all walks of life. You might be a university student looking for some work alongside your studies, someone looking to stay connected and do something meaningful in semi-retirement, or simply someone who loves people, Adelaide and having a good chat.

What matters most to us is your enthusiasm and genuine desire to help people have a great experience. You’ll also be comfortable using digital tools and technology, and confident learning new systems and platforms.

As we work towards opening the new Experience Adelaide Visitor Centre, you’ll be part of bringing something exciting to life. You’ll provide visitor information from our centre and out and about in the city, including supporting our Mobile Visitor Information Bike. You’ll also help people make the most of their time in Adelaide by sharing your local knowledge, finding and using reliable information, keeping up to date with what’s happening across the city and region, and making sure everyone feels welcome.

You don’t need to know every restaurant, event and laneway in Adelaide by heart. We’re looking for people who are naturally curious, enjoy learning and, most importantly, love making someone’s day a little easier. If you’re the kind of person who gets excited when someone asks, “What should we do while we’re here?”, this could be right up your alley.

The actual title of this position is Visitor Experience Assistant in line with the naming conventions of City of Adelaide.

Please note that applicants moving to the next stage will need to be available to attend a group assessment on December 4 (Friday).

Working Rights – Eligibility

We welcome applications from candidates with valid Australian work rights, including those holding a visa with sufficient and appropriate work rights for the position. Australian citizenship is not required; however, visa sponsorship is not available for this position.

About You

To be successful in this role you will have:

• Demonstrated experience in customer service.
• Comfortable using digital tools and technology, and confident learning new systems and platforms.
• Able to ride an e-bike confidently and safely (optional)
• Excellent general knowledge of Adelaide’s community services, tourist attractions, venues and experiences.
• Demonstrated commitment to, and a thorough understanding of, the principles and practice of good customer service.
• A high level of resourcefulness and initiative, respect for all and excellent customer service experience.

About Us

Located in the geographic heart of Kaurna Country, the City of Adelaide celebrates its cultural heritage, unique natural surrounds and structures its footprint in a way that allows it to adapt to the changing needs of the community and a dynamic global landscape. Our focus is on our community’s wellbeing and quality of life - investing in city improvements and on future planning, so we continue to design a liveable city where future generations can continue to live authentic and meaningful lives. This is an exciting opportunity to join our team and be a bigger part of our amazing city!

At the City of Adelaide, we thrive in an environment that is welcoming, inclusive and safe, and celebrates difference. We value and embrace our diverse perspectives and recognise the value diversity has in fuelling innovation and enabling brilliant experiences for our diverse community.

Applications close at 11.59pm, 11 November 2026.

Please be advised this is for multiple casual opportunities with a starting salary at the Level 2 Classification commencing at $50 per hour (inclusive of casual loading) + 12% superannuation.

As part of the recruitment process candidates will be required to undertake a Working with Children Check or National Police Check, and a pre-employment medical and functional capacity assessment.

Where to from here?

Once the job advertisement period has closed, each application will be revied against our selection criteria. If your application is progressing to the next stage, we will reach out to invite you in for a group interview/information session. You will have the opportunity to meet a few of our Visitor Experience Assistants who will provide you with an insight into what a day-to-day looks like, go through real life scenarios and a group activity to help us get to know you better.

Should you meet the required skills needed for the role, we’ll invite you to a one-on-one interview where you can share more of your skills and experiences with us.

If you aren’t successful on this round, don’t worry! We can keep your application on hand if you wish to be considered for future vacancies in this team.

We encourage Aboriginal and Torres Strait Islander People, and people living with disability to apply.