Customer Experience Analytics & Flow Insights (Hybrid)

Sydney Water; Sydney; Hybrid; AUD 85,000 - 110,000; Full time

Benefits offered by this job

Hybrid work

Development opportunities

Job summary

Sydney Water is seeking a proactive Business Analyst to support the Flow initiative, focusing on data analysis, reporting and continuous improvement across field operations. You will lead insights, monitor KPIs, manage system changes, and collaborate with stakeholders to optimise performance and deliver business value.

Responsibilities include data quality, regulatory compliance and cross-system coordination, turning analytics into practical improvements.

Qualifications

• Experience in data analysis and reporting for business insights.
• Ability to translate data into actionable recommendations.
• Strong stakeholder collaboration and communication skills.

Responsibilities

• Analyze data and generate insights to inform decisions.
• Monitor KPIs and track Flow initiative performance.
• Assist in managing system changes and cross-system integrations.

Skills

Data analysis

Stakeholder engagement

KPI monitoring

Tools

SQL

Excel

Tableau

Job description

Sydney Water is seeking a proactive Business Analyst to support the Flow initiative, focusing on data analysis, reporting and continuous improvement across field operations. You will lead insights, monitor KPIs, manage system changes, and collaborate with stakeholders to optimise performance and deliver business value.

Responsibilities include data quality, regulatory compliance and cross-system coordination, turning analytics into practical improvements.