Business Analyst - Customer Experience

Sydney Water; Australia; Hybrid; AUD 90,000 - 135,000; Full time

Benefits offered by this job

Hybrid work

Development opportunities

Great benefits

Job summary

Sydney Water is seeking a proactive Business Analyst to support the Flow initiative, focusing on data analysis, reporting and continuous improvement across field operations. You will lead insights, monitor KPIs, manage system changes, and collaborate with stakeholders to optimise performance and deliver business value.

This permanent role offers hybrid work, development opportunities, and great benefits, with responsibilities spanning data quality, regulatory compliance, and cross-system

Qualifications

• Minimum 5 years' experience in a Business Analyst role.
• Strong understanding of relational databases and advanced SQL skills.
• Proficiency with SQL Developer, Oracle, Excel, Power BI, and SAP Business Objects.
• Excellent stakeholder engagement and communication skills.

Responsibilities

• Lead reporting, analysis and continuous improvement initiatives for Flow.
• Monitor system performance, KPIs and benefits realisation; address variances.
• Partner with stakeholders to enhance system performance and support change initiatives.
• Manage system enhancements, configuration changes, UAT, releases and onboarding of contracts.
• Conduct data quality investigations and audit large datasets.
• Deliver compliance and operational reporting and identify improvement opportunities.
• Use BI tools to extract, visualise and present insights.
• Integrate data across systems to support decision-making and business cases.
• Collaborate with Digital, vendors and business teams to implement improvements and meet regulatory requirements.
• Communicate performance outcomes, risks and recommendations through reports and engagement.

Skills

BA experience

SQL

Relational databases

Stakeholder engagement

Power BI

Oracle

SQL Developer

Excel

Word

PowerPoint

Tools

SQL Developer

Microsoft Access

Power BI

SAP Business Objects

Excel

Word

PowerPoint

Oracle

Job description

Transform field operations through data-driven insights and system improvements

Partner with key stakeholders to optimise performance and deliver business value

Permanent EA13 role with hybrid work, development opportunities, and great benefits

About the Role

We are seeking a proactive and analytical Business Analyst to support the post go-live phase of Flow—our transformative initiative aimed at revolutionising field operations through smarter scheduling and resource allocation. This role is pivotal in delivering high-quality data analysis, reporting, and insights that drive operational excellence and continuous improvement across our field operations.

As a Business Analyst, you will lead reporting, analysis, and continuous improvement initiatives for Flow, including:

Monitoring system performance, KPIs, and benefits realisation, identifying and addressing variances to optimise outcomes.

Partnering with business stakeholders to enhance system performance and support organisational change initiatives.

Managing system enhancements, configuration changes, UAT, releases, and onboarding of new contracts.

Conducting data quality investigations, auditing large datasets, and ensuring data integrity.

Delivering compliance and operational reporting, analysing trends, exceptions, and improvement opportunities.

Using business intelligence tools to extract, visualise, and present insights to stakeholders.

Integrating data across systems to support informed decision‑making, business cases, and process optimisation.

Collaborating with Digital, vendors, and business teams to implement improvements and meet regulatory requirements.

Communicating performance outcomes, risks, and recommendations through reports and stakeholder engagement.

About You

Minimum 5 years' experience in a Business Analyst role.

Strong understanding of relational databases and advanced SQL skills.

Proficiency in SQL Developer, Oracle, Microsoft Access, Excel, Power BI, SAP Business Objects, Word, and PowerPoint.

Ability to quickly learn and adapt to new systems and technologies.

Knowledge of regulatory and compliance frameworks, particularly within Sydney Water.

High attention to detail with the ability to work independently and meet deadlines.

Excellent stakeholder engagement, communication, and relationship management skills.

Closing Date: Wednesday 8 September midnight AEST. Please see the job profile for the role’s full accountabilities.

Please advise if you require any adjustments to actively participate in the application and recruitment process.For any further information please contact [e-mail]

Working at Sydney Water

As part of the application process, Sydney Water will be collecting your personal information to assess your suitability for the role. Your personal information may also be used to establish a Dayforce talent profile.

At Sydney Water, we are passionate about making a difference to the lives of our customers and communities. We have a proud heritage and progressive future providing world class drinking water and services that are vital to our customers' quality of life and safeguarding Sydney's future. We see the world is changing, so we are changing too.

Our vision is to create better lives through world-class services, and we believe that starts with our people. Our people and their jobs are as diverse as the communities we serve. Our diverse skills, mindsets and backgrounds work together on exciting and challenging projects that make a difference and help ensure Sydney remains one of the most iconic and liveable cities in the world.

We welcome and encourage applications from diverse backgrounds, including Aboriginal and Torres Strait Islander people, LGBTQIA+, people with disability, people with caring responsibilities, people from culturally and linguistically diverse backgrounds, and veterans.